ABOUT US

At ShopRunner, we connect consumers to the brands they love by way of a thriving marketplace and a members-only service that provides benefits across 100+ of the top brands and retailers in the ecommerce space. We build products that provide a premier ecommerce experience by delivering elevated, data-driven content. The landscape of retail is changing and we're here to empower retailers to take their place in that exciting evolution. 

We have people in offices around the world: Headquartered in Chicago, with offices in New York, Conshohocken, PA (Philly area), and Krakow, Poland.

ABOUT THE ROLE 

As Director of Product- Shopping Consumer Experience, you’ll be responsible for creating the product vision and executing the product strategy to transform ShopRunner into a cross-retailer shopping destination with unparalleled choice. You’ll own the shopping experience including product and brand discovery, search and browse, and checkout. You’ll manage and develop junior product managers to help drive the strategy. You’ll collaborate with cross-functional partners to attract the right customers and enable the right assortment. You will be accountable for the shopping experience product performance. You’ll help make shopping magical for everyone.
We are open to hiring this role in Chicago, IL, New York City, Conshohocken, Pa or 100% remote. 

ABOUT WHAT YOU’LL DO  

• Create shopping experience vision 
• Partner with other CX product leaders to ensure a cohesive and best in class customer experience  
• Develop and empower junior product managers 
• Develop, communicate, and evangelize the shopping product strategy
• Lead CX shopping product performance management 
• Co-manage development, monitoring, and communication of shopping objectives and key results 
• Collaborate with sales and shared services to develop and execute assortment strategy 
• Collaborate with marketing to develop acquisition and merchandising strategy 
• Create and optimize the ShopRunner customer shopping journey and experience 
• Regularly present updates at the executive level and to relevant internal stakeholders

ABOUT WHAT WE’RE LOOKING FOR

• Product Experience. 7+ years of consumer product management experience with a proven track record of managing technology at scale. 
• Customer Champion.  You are obsessed with understanding the customer, and ultimately building and transforming a product that delivers customer value. 
• Industry Experience. You have ecommerce and marketplace experience. Bonus for retail and/or membership products. 
• Strong Communicator. You communicate clearly and persuasively in multiple mediums with peers, engineers, designers, stakeholders, senior leaders, and customers.  
• Management Experience. Experience growing and leading product teams. 
• Outcome Focused: Ability to define, monitor, and optimize KPIs that measure how our products perform. 
• Business Savvy. Hyper-focused on delivering and quantifying business impact. Familiarity with fundamental business frameworks and concepts. Ability to gain quick understanding of market drivers and competitive landscape. 
• Cross-Functional Player. You can work with diverse stakeholders to set expectations, report progress, and influence outcomes. 
• Bias for Action. You know how to make things happen.
• Comfort with Ambiguity & Change. You are excited about working in a startup environment and unfazed by the ambiguity and dynamic culture that come with it. You are excited about creating a vision and testing out new concepts to drive value for our partners

We want you to bring your whole human self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.