About This Role
Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description
Summary
Product Owner ensures an outcome for a product is delivered that meets the requests from stakeholders and customers. This requires a fundamental understanding of the business and its constraints (financial, marketing, compliance, legal, service, the customer environment, the technical capabilities, the user experience, etc.) in order to provide a solution that satisfies all stakeholders and customers
What You'll Do

• Serve as the single point of contact for the ServiceNow HR module and coordinate the delivery of new features and workflows, coordinate the daily operations, and work with stakeholders in the business and within the technology organization to ensure smooth product operations
• Work with a team of ServiceNow Developers and Technical Leads; Work with SCRUM Masters, Business Analysts, ServiceNow Architects and other resources as required to deliver ServiceNow Product releases actively leveraging agile methodologies. Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financials, compliance and risk data to define product features and roadmap in partnership with other SMEs.
• Builds product backlog, prioritize its items to achieve Objectives and Key Results (OKRs) and continuously keep it up to date. Holds meetings with the product team to continuously update product backlog. Ensures product features and processes align with applicable Discover compliance and risk management standards. Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers.
• Defines functional and non-functional product requirements; ensure completeness; integral and consistent; source of requirements for product team. Creates and validate user story acceptance criteria. Defines and ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration.
• Establish Key Performance Indicators (KPIs) and Objects and Key Results (OKRs) for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product metrics. Owns definition of Minimum Viable Product (MVP) and features/user stories for delivery product roadmap; in-line with the Objectives and Key Results (OKRs) of the greater product vision outlined by SPO and/or Business Director is the final decision maker for product scope Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Manage dependencies with other team's functions while identifying, building, and managing strategic partnership across different product teams.
• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Qualifications You'll Need
The Basics

• Bachelor's Degree in Business or related
• 6+ years' experience with Product, Business, Technical, or related
• In lieu of a degree, 8+ years' experience with Product, Business, Technical, or related

Preferred Qualifications:

• Minimum five years of experience using ServiceNow to leverage and create enterprise solutions for driving digital transformation of an organization including in-depth understanding of a platform's capabilities and the most effective approach to meet the desired digital transformation outcomes Deep knowledge and experience in understanding enterprise requirements necessary to successfully implement a complex SaaS or PaaS solution including a strong appreciation for understanding security, data and business usage requirements; ServiceNow Agile 2.0 experience for Theme, Epic, Story Workflows is desired; ServiceNow Platform knowledge including Workflows, API Integrations and integration with other Cloud Service Providers is preferred
• Advanced knowledge in strategic solution delivery models to ensure products and/or services continue to innovate and to drive continuous improvement
• Ability to critically think about strategies and identify potential solutions

What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)