Product Information Governance Manager, Zoro
Company Summary:
Zoro offers millions and millions of products — an endless aisle with everything you need to run your business. We offer fast and free shipping, no-hassle returns, and exceptional customer service. We’ve grown quickly in a short time and are continuing to do so while aggressively growing our revenue. We are excited to be a part of an award-winning culture — we have been named a Great Place to Work for multiple years in a row, among other local and national accolades. We think Zoro is a pretty amazing place to work and grow, and think you will too!
Primary Function:
The Manager of Product Information Governance is responsible for ensuring the overall standards and management of our product information asset, encompassing over 7 Million products and growing. This role will help stand up a Product Data Management capability that takes our product information and transforms it to provide a positive customer experience. They will be an indirect leader of the team responsible for defining product data standards for Zoro and support all initiatives enabling data integrity within our core systems and product data sets.
This position’s primary focus is to champion a product data governance strategy. They will be expected to define and document standards, manage, maintain and measure product data quality, accuracy, and continuity throughout the organization.
Duties and Responsibilities:
- Help establish a global product data strategy for Zoro to improve overall data quality within our core systems and help manage product data consistency across the business
- Drive efficiency and assist the Sr. Manager with integrating automation into business processes to enable scale
- Defining and documenting product data standardization and content metadata guidelines for all Zoro product information and leading the team in the creation of product data dictionaries in relation to set standards
- Indirectly leading a team of Data Stewards and coordinate data cleansing exercises, supporting data normalization practices and establishing governance strategies to maintain the integrity of our data long term
- Identify opportunities and gaps related to product data governance and partner with Sr. Manager, PI Solutions to build requirements for all governance related solutions
- Track, analyze and measure KPI’s tied to data quality, governance and consistency across Zoro’s key systems
- Provide training, guidance and continuous improvement solutions to team members around standardization and governance guidelines
- Collaborate with stakeholders from all business units throughout Zoro including Information Architect, Product Information Operations, Merchandising & onsite Search, Content Enrichment, Informatica Admins, Data Engineering, Analytics, Data Science, etc.
- Contribute to team goal setting and defining functional KPI’s and Metrics
- Be a champion of engagement, diversity and inclusion efforts across the team and broader organization
Qualifications:
- BS/MS in Product Information, Information Science, or related field preferred
- 3-5 years of experience working in product data governance, product information, information management or MDM
- Experience with data modeling, data science or data architecture preferred
- Demonstrated advanced knowledge around the following Master Product Information Concepts
- Data Cleansing & Standardization Process
- Data Transformation & Governance
- Data Integration & Data Enrichment
- A deep understanding of product and product data lifecycle (data tagging, data quality, master data management, data warehouses)
- Experience implementing change management surrounding data processes, data flows, data governance, and data best practices
- Experience building solutions and process efficiencies for data/information management
- Demonstrated experience partnering with technology teams and data scientists to design solutions that enable automation and create efficiencies
- Previous experience working in ecommerce, preferably in an endless aisle or marketplace environment
- Prior experience working with product information in the MRO and/or industrial supply space is a plus
- Demonstrate the Zoro values of Transparency, Ownership, Winning & Losing Together and Customer Obsession.
Zoro Values and Inclusive Culture: We share a commitment to our Zoro values – Win & Lose Together (We prefer winning!), Take Ownership, We Are Transparent, and Aspire to be Customer-Obsessed. Everything we do at Zoro is centered around delighting our customers. It's a natural extension of our company culture and how we care for each other. We believe when we act in ways that are consistent with these values, we can solve any technical challenge that lies ahead of us. As a Zoro employee, you can expect to work with smart, energetic people, learn something every day, and be valued for your perspective.
Zoro is dedicated to fostering an environment where people of all backgrounds and beliefs are represented, and all team members can be confident that their experiences and perspectives are valued. Zoro aims to empower all employees to learn about, raise awareness, and promote diversity and inclusion through all of our workplace interactions.
Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.