Product Manager (Digital Emerging Payments) at Discover

| Chicago
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Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description 

The Principal Product Manager role, within the Emerging products team, will leverage his/her domain expertise on creating new partner experiences as well as enhancing existing partner experiences across our B2B partners. He/she will be responsible for getting our API products to market and partners through our Discover Developer Center as well as Design, build and help operationalize external and internal toolset and processes that would help increase the speed with which we do business with our B2B partners. This role will work with various teams across Operations, Product and Marketing to shape the way we interact with customers across our products and service offerings globally. This involves deeply understanding the current customer experience for each interaction the partner has during their journey with Discover and identifying gaps as well as areas of opportunities to improve. To accomplish this, you will remove uncertainty, making it clear what capabilities should be developed or optimized and why, drive overall vision and product strategy across cross-functional teams, gain leadership alignment and investment for new capabilities and market entry plan, as well as work closely with internal and external cross-functional teams to help determine best implementation methods to deliver scalable solutions.

What You’ll Do

  • Develop in-depth understanding of customer experience across our B2B partners and Partner across the business to build Journey maps, personas and connect the digital experience to product/service delivery.
  • Responsible for identification and evaluation of new opportunities in the partner engagement journey for existing/new business partners as well as champion internally across organizations to improve processes that drive efficiencies.
  • Build a cohesive customer centric experience toolset that can be leveraged across a multi-faceted portfolio of products/services.
  • Help craft Discover’s Partner/Customer interaction strategy and support for future.
  • Partner with Marketing, Operations, Technology, Development and Product teams to ensure user experience is as frictionless as possible and implement recommendations to improve conversion rate at each step of the customer journey.
  • Assess the performance of and shape the structure and direction of new and existing product lines
  • Lead the development and execution of strategic product plans for key initiatives, such as the introduction of new products, product line extensions or product enhancements.
  • Be accountable for achieving specific goals for each product, including evaluating product performance and identifying innovations to address customer needs and improve product performance in the market.

How You’ll Do It

  • Identify sources, monitor, analyze and interpret key product performance metrics including financials, network volumes, other key statistics and internal/external customer feedback trends, then develop and communicate findings and make strategic and tactical recommendations for performance improvements.
  • Collaborate with internal and external stakeholders to develop strategies and methodologies to on-board new partners.
  • Track and understand industry trends, research findings and competitive innovations.
  • Provide business analysis and reporting on a periodic basis.
  • Collaborate with cross functional teams to develop or support sales efforts or go-to-market strategies.
  • Serve as product management business lead on cross-functional teams, including internal departments such as sales, operations, legal, marketing, finance, technology in the evaluation, development, management and/or enhancement of assigned products and/or programs.

Qualifications You’ll Need

The Basics

  • Bachelor's degree in Information Technology, Social Sciences, Business, Marketing, Communications or related field
  • 6+ years of experience in Product Management or related
  • In lieu of a degree, 10+ years of experience in Card payments, network, acquiring, issuing, mobile technologies, digital payments, or related including Product Management Experience

Bonus Points If You Have

  • Master's degree in Information Technology, Social Sciences, Business, Marketing, Communications or related field
  • 2+ years of experience in Fintech platforms, start-ups, or related field
  • 6+ years of experience in Card payments, network, acquiring, issuing, mobile technologies, digital payments, or related
  • Strong experience with digital innovation and working on Partner journey mapping for B2B products/services.
  • Experience designing customer facing payments platform through user journey identification
  • Deep understanding of the payments industry and the evolving landscape
  • Strong experience working with UI/UX and/or building/launching customer facing services and platforms, and applying design thinking to drive an optimized consumer experience
  • Experience working on Digital transformation
  • Experience working with API products and API strategy

#LI-BP1 #Remote #APIstrategy #APIproducts #UI #UX #digitalpayments

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • SalesforceCRM

Location

We're headquartered in the northwest suburbs of Chicago and have a downtown Chicago office known as “The 606.”

An Insider's view of Discover

What’s the vibe like in the office?

The cool thing about working at Discover is the wonderful collaborative environment we have and all the smart, talented and fun people we work with every day to continuously work on innovations.

Hiba

AWS Cloud Engineer

What does your typical day look like?

I enjoy working at Discover because I get to work with and collaborate with talented people who are passionate about what they do, and together we get to help others. We work constructively and cross-functionally to provide the best and newest products for our users and provide exceptional support for our customers!

Mandy

Project Manager, Advanced Analytics Platform

How does the company support your career growth?

There are two reasons I enjoy working at Discover. First, I enjoy the challenging and meaningful work. Second, my career path at Discover is mine to shape. My managers have supported me when I wanted to learn more and move within the company.

George

Senior Manager, Software Engineering

What is your vision for the company?

My vision of the company is that we create rewarding experiences in lives of our customers every day through analytics.

Kumar

SVP, CDO Advanced Analytics Platforms

What’s the vibe like in the office?

I love working at Discover because of how the company invests in its people and innovation. The environment is encouraging and the smart people around you makes it an amazing experience every day!

Brent

Director, Digital Analytics

What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers. Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Culture
Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with Nonprofits
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability Insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental Benefits
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision Benefits
Discover offers two vision plan options — Standard and Premier through VSP.
Health Insurance Benefits
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life Insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet Insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness Programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Onsite Gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) Matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee Stock Purchase Plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid Volunteer Time
Paid Holidays
Discover provides 7 paid holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company Outings
Game Room
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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