Amount delivers the technology that financial institutions need to create and enhance their digital credit offerings. Built by lending industry veterans, Amount helps partners go digital in months—not years—with a suite of proven product modules for credit decisioning, fraud prevention, account verifications, servicing engines and CRM solutions. Amount partners can optimize performance across product categories by tapping into various service offerings including customer acquisition, funnel and performance assessments, and risk consulting & analytics. Amount clients include financial institutions collectively managing close to $1T in US assets and servicing more than 25 million US customers. Visit www.amount.com for more information.

Job Description

This is a high leverage, high impact opportunity for an exceptional individual to be part of an innovative product team at a proven market leader. The continued innovative development and advancement of our Customer Service Portal platform is paramount to our success. The Product Manager - Customer Service Portal will be responsible for shaping and executing the strategy, product development, and implementation of Amount’s Customer Service Portal. You’ll work closely with many stakeholders including: Amount’s leadership team, Business Development, Customer Success, Design, Engineering and our Partners to innovate the core CSP platform, add new product features, and implement go to market strategies.

What you do at Amount:

• Thought Leadership
• Work with external Partners, perform product market fit analysis and examine industry best practices to find ways to make our CSP platform “sticky”
• Identify opportunities for CSP platform improvements and present them to Amount’s Leadership for resource allocation and prioritization
• Conduct data-driven analysis on how our users interact with our CSP and translate that into roadmap recommendations and product feature creation
• Become a subject matter expert in industry best practices and convey that expertise/ knowledge to partners and stakeholders through business proposals and white papers
• Confidently make Go / No Go / Maybe Later , as well as, Buy/ Partner / Build recommendations and defend those recommendations 
• Product Development
• Drive CSP product development and execution, with the help of cross-functional resources to ensure smooth product development and releases
• Help define the success metrics of the CSP platform and measure these metrics to drive additional investment 
• Champion the platform functionality that is scalable and new product features that will drive efficiencies across multiple Partners
• Write technical specs, user statements, and work with your technical stakeholders to prioritize the feature to ensure customer value 
• Adjust your project plan and timelines as you encounter hurdles and keep your stakeholders on board with any adjustments to the product functionality 
• Effectively communicate analysis and improvement initiatives to non-technical stakeholders in an approachable and easily digestible manner 
• Product Implementation & Scalability 
• Manage product implementation through various launch phases and fast follow releases. 
• Ensure strong customer retention and increased LTV by working with Customer Success to help new partners onboard to our software
• Limit the bus factor by building a documentation framework and repo so future employees and team members can hit the ground running
• Help Business Development create sales materials highlighting our product offering and be a resource for BD during the sales cycle
• 
  

Why you are a fit for Amount:

• Bachelor’s degree in a quantitative field such as Mathematics, Computer Science, Economics, Finance, Accounting etc. (MBA preferred but not required) 
• Highly analytical, organized, detail-oriented, knack for problem-solving, and strong project management skills.
• 5+ years in product management, banking,fintech,consulting, or other analytical experience 
• Advanced SQL and Excel preferred. Knowledge of Looker / LookML a plus
• Excellent written and verbal communication skills and the ability to influence and inspire others throughout the organization to help you accomplish your mission
• Familiarity with Jira, Github, JitBit and other Agile software management tools and methodologies 
• Familiarity with Typescript, Javascript, Python and/or Ruby a plus. (You don’t need to write it, just be able to read code and understand)
• Overall strong technical acumen, and familiarity with new technologies, API’s, and technology best practices
• An inquisitive mindset and an openness to do things differently, more efficiently when called for, and the experience to understand when to use the tried and true 
• Ability to articulate product vision and technical concepts to senior leadership, peers and partners with non-technical backgrounds

Why Amount is a fit for you:

At Amount, we believe our values make a difference:

We value, support, and help each other grow

We are committed to active inclusion and diversity

We are transparent and believe the best idea wins

We succeed when our customers succeed

We get sh!t done… responsibly

And we keep it fun!

We believe that ideas are more important than titles, everything is more fun together, everyone drives change, and everyone is an owner. While we believe the perks and benefits that we offer are terrific, nothing excites us more than having the ability to collaborate with intelligent, highly-motivated and talented people on challenging problems as we work to change the face of online lending.