Training Specialist 

Bluecrew - Chicago, IL

Company Description

Founded in 2015, Bluecrew is an on-demand staffing technology platform exclusively for flexible W-2 work. Job seekers turn to Bluecrew for sustainable and reliable employment that fits their schedules across a broad range of industries including warehousing, logistics, e-commerce, events, delivery, and hospitality.

Bluecrew is disrupting the traditional staffing model (an industry worth $130 billion which is almost exclusively offline) with a mobile-first platform that offers workers control, flexibility, and protection, while instantly connecting them to high quality, short and long-term employment opportunities. Unlike gig economy platforms, all Crew Members are W-2 employees of Bluecrew, receiving benefits and protections like minimum wage, overtime, sick pay, and workers' compensation. Bluecrew is headquartered in Chicago with a presence in markets nationwide and is owned and operated by IAC.

Primary Purpose of this position

This role will work across departments and with stakeholders to ensure that the training developed by the organization meets the needs of each function and is aligned with the goals of the business. 

What you’ll do:

Training and Onboarding

• Own coaching/training of our field team; Recruiting Operation Leads, Account Managers, and Account Executives
• Work cross-functionally to develop consistent onboarding and training methods for the new hires across the organization 
• Develop a learning program, schedule, and curriculum with certification paths that contain a balance of in-person, interactive and online modules
• Plan and coordinate training by identifying learning objectives, designing exercises, and running training sessions

Content and Strategy

• Assist in the development of a robust knowledge base and issue resolution solutions for our internal team
• Ensures training materials are up-to-date and effectively and training delivery methods meet the needs of the end-users, and create content for training as needed.
• Develop change management method for updating content and sessions

Metrics and Reporting

• Determines measurable criteria and metrics for training effectiveness and modifies delivery approaches to increase employee performance
• Reports findings by creating and delivering quantitative and qualitative reports summarizing data and identifying training gaps and individuals requiring further training interventions. 
• Own the feedback loop from the field team to the corporate team for learning and performance gaps.

EEOC Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.