Product Specialist, Zoro

| Northwest Suburbs

Company Overview



In the past seven years, Zoro has grown from a group of 6 people working out of a 2,000 square foot building, offering fewer than 100,000 products to a group of 300+ working out of a 60,000+ square foot building, offering more than 2,300,000 unique products.

 

Imagine what you could help us achieve as a Product Specialist!

 

The Product Specialist assists the Product Managers to implement product line tactics that will provide our customers the most attractive and profitable product offering in the industry. In addition, Product Specialists will execute reporting and analysis tasks to inform the product management team on the performance of product lines and identify opportunities for improvement.




 

Position Description


The Product Specialist will assist Product Managers with the following activities:

Analysis and Decision Making

  • Effectively pull and evaluate large sets of data, identify trends, proactively solicit feedback from others and recommend a solution while understanding business impact.
  • Proven ability to identify problems, recommend solutions & lead solution implementation activities.
  • Proficiency with Microsoft Excel is a must, and experience with SQL or other data reporting systems is preferred.

Product line execution:

  • Participate in/execute various projects, as assigned, to support the effective execution of product line expansion. Complete all projects in a timely manner with aggressive attention to detail.
  • Assist the Product Managers in working with all cross-functional teams within Zoro that leverage the product line and product information in their activities. Examples of teams that the Specialist will work with include: Merchandising, Supply Chain, Pricing, Marketing, Paid Search, and UX/UI.

Supplier Relationships:

  • Participate in Supplier meetings and support the Product Managers with meeting preparation and follow up.
  • Work directly with suppliers to drive execution of New Product addition process.
  • Participate in the creation and execution of contractual agreements between Zoro and its Suppliers.
  • Assist in the acquisition and maintenance of comprehensive product information, including product specifications, product images and additional product content (e.g. videos).
  • Assist the Product Managers with all other elements of supplier relationships to ensure successful, profitable programs

Supply Chain:

  • Collaborate with Zoro Supply Chain team to assist with execution of initiatives that enhance the company’s logistic and fulfillment objectives.
  • Work with Grainger Supplier Performance team to assist with any service level issues related to your suppliers
  • Work with Grainger and Zoro transaction specialists to resolve all order discrepancies.
  • Work with third party logistics firms that provide fulfillment services for products that drop ship directly from the manufacturer to Zoro’s customers.

Work Approach and Ethic:

  • Team first mentality (Team over personal agenda)
  • Passion to solve problems
  • Positive / can do attitude
  • Consistent drive to take on more responsibility
  • Takes personal ownership
  • Curiosity learning
  • Agility




 

Position Requirements:


To be successful in this role:

  • Bachelor’s Degree Preferred
  • 1-3 years of experience in related field preferred.
  • Experience working on large product assortments for e-commerce channels and customer requirements with Supply Chain, product information and marketing strategies.
  • Proven and demonstrated project management and execution skills with the ability to overcome barriers and solve problems. 
  • Strong analytical and business skills.
  • Demonstrated ability to embrace change, demonstrate agility in relation to change.
  • Proficient with MS Office (Word, Excel, PowerPoint, Access). Experience with SQL and other data reporting systems is preferred.
  • Domestic travel required approximately 10% of the time.




 

EEOC Statement



Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • DjangoFrameworks
    • Google AnalyticsAnalytics
    • JIRAManagement

Location

One office is located in the West Loop, offering diverse eateries and steps away from nightlife! The other is in the northern suburb of Buffalo Grove.

An Insider's view of Zoro

How would you describe the company’s work-life balance?

We are driven and work hard, because we are growing like crazy! We are in this together because we want to be, not because we have to. On the flip side, I've never missed one of my kid's ball games, concerts, parent-teacher conferences, and when I take a vacation, I'm actually allowed to take it (of course, I'm available if you need me, team)! :-)

Adam

HR Leader

What does your typical day look like?

As a Financial Analyst with Zoro’s Finance team, my typical day starts with generating daily sales reports and sending it over to our headquarters. Then, I talk to business unit owners and gather information that would impact our financials. Zoro has an encouraging collaborative environment…everyone is easily approachable!

Margaret

Financial Analyst

How do you empower your team to be more creative?

Zoro has an awesome test and learn culture where you can try new things and see what works and what doesn't and, most importantly, learn from those lessons and drive improvements. We constantly look for ways to do that - whether it is tools, engagement, processes or empowerment. We share best practices, feedback and suggestions from our agents.

Dawn

Director, Customer Service

How do you collaborate with other teams in the company?

There’s a hunger for Design Thinking and making decisions based on customer feedback here at Zoro. Working on a scrum team as a UX Architect supports this directly but I’ll even get stopped in the hall by co-workers wanting to incorporate customer insights into their own projects. It comes from a culture of succeeding through collaboration.

Lex

UX Architect

What are Zoro Perks + Benefits

Zoro Benefits Overview

Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized cafe inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Optional Voluntary Benefit
Wellness Programs
Discount partnership with Sky Fitness.
Onsite Gym
Buffalo Grove equipped with workout bench, dumbells, free weights, a basketball court, badminton court, ping pong, air hockey, bags, golf net, outdoor volleyball, and we've even played quiddich!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Generous PTO
Starting at 18 days per year with carryover option of up to 5 days.
Paid Volunteer Time
We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
Paid Holidays
Zoro offers all employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
We feature a range from shorts and t-shirts to those who embrace "Tie Tuesdays". Wear what makes you comfortable, but you may want to clean it up if you have an important customer in town!
Commuter Benefits
In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
Company Outings
We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
Game Room
Basketball, bags, driving range net, ping pong, badminton, video games, music room... we even played quiddich in our warehouse for our Harry Potter-themed Halloween event!
Stocked Kitchen
All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
Some Meals Provided
Happy Hours
Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
Parking
Recreational Clubs
Softball, bowling, and dragon boat racing team... yes, dragon boat racing!
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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