Sr Mgr, eCommerce Merchandising Strategy, Zoro Tools

| Northwest Suburbs

Role

ZORO is creating innovative digital solutions that are transforming the MRO Industry. We are looking for passionate, driven people who want to join a high energy, uber growth team.

Working closely with the Sr. Director, Customer Experience, this role will manage and execute the Merchandising Strategy for Zoro’s online assortment of 2M+ SKUs on an ecommerce website which generates $450M+ in yearly sales.

Primary Function

  • The Sr. Manager, Ecommerce Merchandising Strategy is responsible for developing, directing, and implementing online category and product merchandising strategies for Zoro.com’s product categories with particular focus on improving the online customer browse and selection experience, product merchandising, recommendations and add-ons, content optimization and tiering.
  • Increase online conversion, total website revenue, lines per order, and AOV by using customer analytics to test and improve on-site merchandising, product taxonomies, category navigation, and overall selection experience for Zoro.com
  • The role reports directly to the Sr. Director, Customer Experience and will manage a total team size of 5-8 Ecommerce Merchandise Managers, Ecommerce Channel Merchandisers, and Ecommerce Merchandising Specialists.

Principal Responsibilities

  • Build merchandising roadmaps, strategies, and KPIs to drive success on the Ecommerce Merchandising team, ensure an excellent shopping experience on Zoro.com, and influence revenue and profitability.
  • Lead the Ecommerce Merchandising team responsible for managing online taxonomies, classification and attribute and content governance for an endless assortment of MRO products.
  • Create Merchandising Standards to enable consistent category and shopping behavior analysis.
  • Champions the value of Merchandising across the organization and has the ability to articulate the overall Online Merchandising structure, process, and strategy.
  • Responsible for the development of standard reporting tools, supervising data collection and reporting distribution.
  • Create and modify dynamic search-related landing pages to support an improved onsite experience, including page triggers definitions to determine when page is fired and where page is located.
  • Provide requirements to UX and UI teams for new templates and features that support landing pages and merchandising features on Zoro.com
  • Oversee strategy for implementation of product relationships, shopping content, and various other browse and upsell features.
  • Take proactive role in working with Marketing, Customer Verticals, Promotions, and Acquisition teams to create and maintain properly merchandised landing content and pages across channels
  • Facilitate and lead cross functional meetings with teams including Onsite Search, Customer Service, Product Management, Content, Copywriting, Pricing, Marketing, and UX to ensure proper presentation and marketing of Zoro product assortment based on product tiers, customer verticals and business objectives.
  • Utilize customer and site visitor analytics to make data-driven decisions and derive insightful enhancement hypothesis that will optimize the shopping and navigation experience.
  • Monitor competitive activity and react to online trends and best practices to drive best-in-class Merchandising practices at Zoro.

Drives Revenue and Profitability:

  • Lead the team to drive revenue, conversion, and AOV by utilizing and recommending new tools, technologies or processes to improve merchandising capabilities onsite and across sales channels
  • Drive sales of high-efficiency items to promote profitable web sales while driving an excellent customer experience.

Qualifications

  • Bachelor’s Degree required, preferably in Marketing or Business; MBA strongly preferred.
  • 5-7 yrs. experience in Ecommerce, Merchandising, or Product Management
  • 3-5 years’ experience managing key suppliers, service providers, or software relationships
  • 3-5 years’ experience managing a team of direct reports
  • Proven ability to identify and scale processes in a high volume, high SKU online environment
  • Experience with PIM, CMS, and other Merchandising and Personalization Tools
  • Strong knowledge of Google Analytics, Site Catalyst or similar tools
  • Proven ability to make key business decisions from data analysis
  • Demonstrated proficiency in creating direction and translating into operational tactics
  • Superior interpersonal communication skills which facilitate the building of relationships throughout an organization and decision making
  • Demonstrates the Zoro Values of Transparency, Ownership, Winning and Losing Together, and Customer Obsession
  • Minimal travel required

Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • DjangoFrameworks
    • Google AnalyticsAnalytics
    • JIRAManagement

Location

One office is in River North (Chicago), a community blossoming with culture and nightlife, and the other is in the northern suburb of Buffalo Grove.

An Insider's view of Zoro

How would you describe the company’s work-life balance?

We are driven and work hard, because we are growing like crazy! We are in this together because we want to be, not because we have to. On the flip side, I've never missed one of my kid's ball games, concerts, parent-teacher conferences, and when I take a vacation, I'm actually allowed to take it (of course, I'm available if you need me, team)! :-)

Adam

HR Leader

What are Zoro Perks + Benefits

Zoro Benefits Overview

Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized cafe inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Optional Voluntary Benefit
Wellness Programs
Discount partnership with Sky Fitness.
Onsite Gym
Buffalo Grove equipped with workout bench, dumbells, free weights, a basketball court, badminton court, ping pong, air hockey, bags, golf net, outdoor volleyball, and we've even played quiddich!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
Vacation & Time Off Benefits
Generous PTO
Starting at 18 days per year with carryover option of up to 5 days.
Paid Volunteer Time
We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
Paid Holidays
Zoro offers all employees paid time off to observe all major holidays.
Perks & Discounts
Casual Dress
We feature a range from shorts and t-shirts to those who embrace "Tie Tuesdays". Wear what makes you comfortable, but you may want to clean it up if you have an important customer in town!
Commuter Benefits
In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
Company Outings
We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
Game Room
Basketball, bags, driving range net, ping pong, badminton, video games, music room... we even played quiddich in our warehouse for our Harry Potter-themed Halloween event!
Stocked Kitchen
All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
Some Meals Provided
Happy Hours
Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
Parking
Recreational Clubs
Softball, bowling, and dragon boat racing team... yes, dragon boat racing!
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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