Sr. Product Manager, Zoro

| Chicago

Company Summary: is an eCommerce company that sells business supplies, equipment, and tools—but we’re much more than just a website. We’re a team of people who win and lose together (we prefer winning!). Since 2011, Zoro has been working hard to make it easy for our customers to purchase everything they need to make their businesses go. Zoro currently offers over 5 million products, fast and free shipping, no-hassle returns, and exceptional customer service. We’ve grown quickly in a short time, recently surpassing 450 team members and reaching annual revenue of over $500 million. Add to that our award-winning culture—we were named a Great Place to Work for 2019-20, among other accolades—and we think Zoro is a pretty amazing place to work and grow.
Primary Function:
Zoro is creating innovative ecommerce solutions that are transforming the way small and medium businesses find, buy and get the stuff they need to serve their customers. We are looking for passionate, driven people who want to join a high-energy, fast-learning team focused on rapid growth.
The Senior Product Manager sits at the strategic helm of Zoro customers’ experiences and is one of the most important roles toZoro’s path forward. This position will take ownership of a slice of the experience and solve customer problems to drive positive outcomes that help Zoro grow and scale as it helps users find the products they need across our endless aisle. The ideal candidate has a passion for discovering and acting on user behavior and feedback and leaning on empathy and creativity to uncover ways to make better. The Senior Product Manager Reports directly to the Head of Product Management, has no direct reports, and will take an active part in mentoring junior members of the team.
The Senior Product Manager will collaborate daily with user experience architects, user interface designers, software engineers, category merchants, product analysts, data scientists and product operations and project management talent to launch and iterate features onto This role will own the strategy and Roadmap a section of the user experience and will work directly with multiple development teams and Zoro stakeholders to prioritize and deliver the right solutions. The right candidate will strive to strike a balance between driving critical short-term outcomes that ladder to Zoro’s top priorities and goals and longer-term, scalable delivery that will position the business to continue its history of success.
Duties and Responsibilities:
• Understand the drivers of Zoro’s business and the most significant levels that improve the underlying drivers of value.
• Talk directly to Zoro customers and create frequent feedback loops across the experience to identify friction points and areas for improvement or enhancement. 
• Collaborate with business, technology and Product leadership to define and communicate the vision, critical outcomes and North Star metrics for multiple Product teams in one area of the experience.
• Prioritize user problems into a simple, widely-visible Roadmap that shows prioritization of outcomes teams should focus research and discovery efforts. 
• Remain in touch with the pulse of how users are interacting with by establishing, monitoring and acting on key leading and lagging indicators.
• Collaborate with technical, product design, analytics, merchandising, data science and other experts to determine the right approach to solving customer problems that balances short-term delivery with iteration to scale.
• Own and prioritize the backlog for a portfolio of experiences on that will be delivered by multiple agile teams, including new functionality, feature enhancements, enabling technology, performance improvements, technical and design debt, and defects.
• Maintain and educate about an effective testing strategy to determine the impact of changes to the user experience, and collaborate with analytics experts to ensure effective measurement of and iteration base on test results.
• Collaborate daily with an agile development team to determine acceptance criteria and Definitions of Done for all delivery, conduct final User Acceptance Testing of completed design and code, and clarify direction and prioritization of delivery.
• Build and manage relationships with outside vendors and technology providers.
• Manage communication and training for new features across the organization and to customers when necessary.
• Maintain competitive and marketplace awareness through research and analysis of current best-in-class and emerging techniques.
• Act as mentor to other Product Managers and business stakeholders in continuous delivery, measuring customer and Product success, 
• Empathetic, balanced, articulate and persuasive team member who can effectively work with leadership, and who is able to communicate concepts to a broad range of technical and non-technical talent.
• Proven track record of gathering requirements and translating into user stories and acceptance criteria.
• Ability to build strong interpersonal relationships with partners in Customer Service, User Experience, User Interface design, Quality Assurance, Software Engineering, Architecture, Data Science, Analytics, Digital Merchandising, Marketing, and more.
• Ability to give clear and consistent vision of an initiative or problem to solve to technical teams and stakeholders.
• Exceptional writing proficiency and oral presentation skills.
• Ability to develop, lead, motivate and supervise working teams.
• Excellent analytical skills and proven ability to understand and clearly explain technology.
• May require limited travel (less than 10%) 1-2 times per year for partner visits.
• Has a passion for identifying business opportunities through providing an awesome customer experience.
• Demonstrates the Zoro Values of Transparency, Ownership, Winning and Losing Together, and Customer Obsession.
Experience and Education:
• Bachelor’s Degree in a related field required, preferably in business, engineering or another technology-focused field, or equivalent experience. Master’s Degree a plus.
• 5+ years’ of Product Management experience, with an emphasis on customer-facing products and B2B Ecommerce, demonstrating a basic level of understanding of the MRO industry.
• 5+ years of full-time experience managing the strategy, and Roadmap and execution of key business initiatives, marketing, user experience, or eCommerce projects.
• 2-3 years’ experience using Google Analytics or similar software.
• 3-5 years of direct experience working in an agile product development environment with a detailed understanding of the role of the Product Owner in the Scrum framework.
• Experience with the Atlassian software suite, especially Jira and Confluence software, or other enterprise-level delivery and workflow software.
Final note:
We share a commitment to our Zoro values – Win & Lose Together (We prefer winning!), Take Ownership, We Are Transparent, and Aspire to be Customer-Obsessed. Everything we do at Zoro is centered around delighting our customers. It's a natural extension of our company culture and how we care for each other. We believe when we act in ways that are consistent with these values, we can solve any technical challenge that lies ahead of us. As a Zoro employee, you can expect to work with smart, energetic people, learn something every day, and be valued for your perspective.

Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer. 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • DjangoFrameworks
    • Google AnalyticsAnalytics
    • JIRAManagement


One office is located in the West Loop, offering diverse eateries and steps away from nightlife! The other is in the northern suburb of Buffalo Grove.

An Insider's view of Zoro

How would you describe the company’s work-life balance?

We are driven and work hard, because we are growing like crazy! We are in this together because we want to be, not because we have to. On the flip side, I've never missed one of my kid's ball games, concerts, parent-teacher conferences, and when I take a vacation, I'm actually allowed to take it (of course, I'm available if you need me, team)! :-)


HR Leader

How do you empower your team to be more creative?

Zoro has an awesome test and learn culture where you can try new things and see what works and what doesn't and, most importantly, learn from those lessons and drive improvements. We constantly look for ways to do that - whether it is tools, engagement, processes or empowerment. We share best practices, feedback and suggestions from our agents.


Director, Customer Service

What does your typical day look like?

As a Financial Analyst with Zoro’s Finance team, my typical day starts with generating daily sales reports and sending it over to our headquarters. Then, I talk to business unit owners and gather information that would impact our financials. Zoro has an encouraging collaborative environment…everyone is easily approachable!


Sr. Financial Analyst

What are Zoro Perks + Benefits

Zoro Benefits Overview

Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized cafe inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Through period live trainings and webinars, it is important for all of our Zoro team members to collaborate, ideate, operate without bias!
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Zoro has an Inclusion Council comprised of a diverse group of team member volunteers across all levels within the organization to build awareness and strategize on DEI initiatives.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Optional Voluntary Benefit
Wellness Programs
Discount partnership with Sky Fitness.
Onsite Gym
Buffalo Grove equipped with workout bench, dumbells, free weights, a basketball court, badminton court, ping pong, air hockey, bags, golf net, outdoor volleyball, and we've even played quiddich!
Team workouts
We've offered yoga, kickboxing, mindfulness, walk-a-thons, and other sessions for our team members to explore ways to strengthen physical, emotional and spiritual wellness.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Starting at 18 days per year with carryover option of up to 5 days.
Paid Volunteer Time
We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
Paid Holidays
Zoro offers all employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
We feature a range from shorts and t-shirts to those who embrace "Tie Tuesdays". Wear what makes you comfortable, but you may want to clean it up if you have an important customer in town!
Commuter Benefits
In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
Company Outings
We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
Game Room
Basketball, bags, driving range net, ping pong, badminton, video games, music room... we even played quiddich in our warehouse for our Harry Potter-themed Halloween event!
Stocked Kitchen
All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
Some Meals Provided
Happy Hours
Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
Recreational Clubs
Softball, bowling, and dragon boat racing team... yes, dragon boat racing!
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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