Program Manager, Condition Monitoring Solutions

As the Program Manager for Asset Health Monitoring at AssetWatch, you own the program end to end, the offering, the customer outcome, and the domain expertise that drives hardware and software roadmap decisions. You own how software and hardware come together into a monitoring program that delivers value, and you own curating the customer experience. That means you live and breathe it, you advocate for it, and you make sure every team that touches it knows their role and is moving in the right direction.

This role sits at the intersection of domain expertise, customer experience, and cross-functional coordination. Your judgment about what the data means and what customers need shapes the decisions the R&D, Hardware Product Managers, and Software Product Managers make. Electrical monitoring is a core pillar of this program — you don't need to be an expert electrical analyst on day one, but you need to be curious enough to become one over time - through coursework, hands-on seminars, and getting yourself into the field. The goal is to get a great product in front of customers, deliver real value to the Condition Monitoring Engineer and to the customer, and not let perfect be the enemy of good.

1. Cross-Functional & Strategic Engagement (35%)

• Work with the PMO and product marketing to ensure we have the right collateral - decks, messaging, and content that clearly communicates the "why" behind this program. Sales and marketing need to be armed with material that makes the value of asset health monitoring undeniable.
• Partner with the Hardware Product Manager and Software Product Manager to translate field insight and domain expertise into their roadmaps, toolsets, feature development, workflows, and what's needed to deliver real value to the customer. You are their primary source of truth for what the asset health monitoring program needs; they own how the hardware and software deliver it.
• Partner with marketing to show up at trade shows and industry events, articulate the value of asset health monitoring — including electrical, vibration, and lubrication — and help define what sets this program apart.
• Work across sales, Condition Monitoring Engineers, the Hardware and Software Product Managers, and their engineering teams to make sure everyone understands their role, has clear OKRs, and is accountable for their piece. Try and avoid single points of failure.

2. Operational Execution (40%)

• Shepherd the asset health monitoring program through its full lifecycle - from early development through delivery and scaling. Own the delivery experience end to end and understand that "the experience" isn't just the customer. It's also the field technician assigning sensors, the customer POC doing the install, and a whole set of unknowns we haven't accounted for yet.
• Get into the field. Be present for installs, spend time understanding how customers are experiencing this program in real environments, and use that to inform decisions back at the product and engineering level. The closer you are to the ground truth, the better the decisions will be.
• Write alerts, monitor the data, and build your expertise over time. You don't have to know everything on day one - but know your blind spots, own them, and close them.
• Make decisions even when you don't have all the information. You'll be asked to make uncomfortable calls. The expectation is that you make calculated moves, and course-correct with data when needed. We take risks together.

3. Metrics, Performance & Accountability (20%)

• Define what success looks like for the program and track it. Use the dashboard to deliver value - both for the AW team and for the customer.
• Continuously assess what's working and what isn't, and course-correct fast. If something fails, we fail together, but we do it with data.
• Stay current on what's emerging in the space and bring relevant ideas back through your partnership with hardware, software, and product.

4. People Leadership & Development (5%)

• Currently, this role does not have direct reports. As the program grows and we need to scale the team around it, you will be expected to identify what talent is needed, make the case for it, and build it.

KEY SUCCESS FACTORS

• You bring clarity to ambiguous situations. Teams know what to do after talking to you.
• You can look at a program from 10,000 feet, understand all the moving parts, and identify what's missing - then get close enough to the ground to do something about it.
• You've made hard calls without all the information and been right often, and when you weren't, you learned fast and course-corrected.
• You're equally comfortable presenting to customers at a trade show and sitting in a technical review with hardware and software engineering.
• You're curious by nature and self-driven to learn. You seek out the seminar, you book the site visit, you figure it out.
• You know how to move things forward without waiting for perfect conditions.

QUALIFICATIONS

• Bachelor's degree in electrical engineering or equivalent experience. What matters more is what you've done with it.
• 3+ years of experience in a program management, product, or technical leadership role
• Strong track record of cross-functional execution - getting teams aligned and moving
• Comfort working in a startup-style environment where the playbook isn't always written yet
• Familiarity with industrial equipment or condition monitoring is a plus but not required
• Multi-sensor integration or data science experience is a bonus – Future requirement
• Excellent communicator who can move between customer conversation, a marketing brief, and an engineering discussion without losing the thread
• Preferred - Offline or Online Motor Testing, Vibration Category I, and MLA/MLT 1
• Comfortable with 40% travel as the program takes off and then travel for onsite leadership meetings and installs as needed