Project Coordinator (PRO)

At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry.

The Crew2 Project Coordinator is responsible for managing projects from initial measure through final payment, ensuring a smooth and organized process from start to finish. This role begins with receiving project measurements from HDS services, building accurate quotes in Excel, and maintaining project tracking through Smartsheet. Key responsibilities include coordinating measure technicians, creating and managing purchase orders across multiple Smartsheets, and submitting completed quotes to THD. The coordinator will oversee project documentation, track progress, and ensure all information is up to date across systems. This role also serves as the primary point of contact for customers—handling communication, responding to inquiries, resolving issues, and managing expectations throughout the project lifecycle. The ideal candidate is highly organized, detail-oriented, and able to work independently. As this area of the business continues to grow outside of THD’s traditional sales channels, the Project Coordinator will play a critical role in following up on quotes, supporting sales efforts, and ensuring timely customer payments.

Essential Responsibilities

Customer Experience
• Coordinate and manage daily project schedules, timelines, and deliverables.
• Conduct proactive outreach to clients to review project scope, timing, requirements, and expectations.
• Respond promptly to incoming client communications and service requests.
• Follow up upon project completion to confirm satisfaction and close out outstanding items.
• Serve as the primary point of contact and problem solver when issues arise during project execution.
• Demonstrate excellence in client communications, ensuring all correspondence is professional, timely, and thoroughly documented.
• Maintain awareness of customer satisfaction metrics (VOC, cycle time) and contribute to continuous improvement.

Contractor & Vendor Coordination
• Coordinate and dispatch work orders to subcontractors and service providers.
• Communicate project expectations clearly and ensure all stakeholders are prepared for execution.
• Confirm completion of work and verify quality and client satisfaction.
• Build and maintain strong working relationships with subcontractors to support engagement and retention.
• Address contractor concerns with timely, solution-oriented communication.
• Ensure accurate and timely processing of vendor and subcontractor payments.

Project & Operations Support
• Support the production/operations team in achieving project goals and operational excellence.
• Track project progress, maintain documentation, and ensure all systems (e.g., Smartsheet, Excel) are up to date.
• Collaborate with internal partners to improve processes, strengthen service delivery, and enhance the overall customer experience.

Education & Experience
• Associate degree in Business, Construction Management, Project Management, or a related field; OR
• Equivalent combination of education and relevant work experience.

Skills & Competencies
• Strong ability to work independently and manage projects with minimal oversight.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build relationships across clients, vendors, and internal teams.
• Customer-focused mindset with a commitment to service excellence.
• Experience with project tracking tools (e.g., Smartsheet, Excel).
• Experience in commercial construction, building trades, or service-based project environments preferred.
• Proven problem-solving ability with a sense of urgency and resourcefulness.
• Ability to manage multiple priorities in a fast-paced environment.

If you value opportunities to grow from within, enjoy great benefits, and appreciate a healthy work-life balance, then there is a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.