Job Summary
The Project Manager II implements complex IT solutions for healthcare provider customers, managing small to medium-sized software deployment projects from planning through successful delivery. This role coordinates cross-functional teams, including Imprivata employees, customer stakeholders, and third-party vendors, while overseeing project plans, schedules, budgets, resources, risks, and stakeholder communications. The ideal candidate has foundational project management experience supporting software implementation or similar technology projects and is committed to delivering high-quality customer outcomes.
As a customer-facing role supporting French-speaking clients, native-level fluency in spoken and written French is preferred, along with strong English communication skills; The Project Manager also maintains project documentation, facilitates status meetings, and contributes to the continuous improvement of Professional Services delivery methodologies and best practices.
Duties and Responsibilities
- Deliver high-quality software solutions that meet and exceed our clients' expectations, on time and on budget.
- Manage all aspects of the project delivery for engagements including scheduling, task management, expectation setting, customer management, time management, and resource management.
- Managing priorities and expectations across a variety of internal and external stakeholders.
- Establish and maintain project plan from project kick-off through production roll-out.
- Collaborating with clients to resolve project issues and manage project risks.
- Tracking and reporting on project status, time used and achievement of project deliverables.
- Keeps professional services and executive leadership informed of status of implementations through scheduled project review calls or ad hoc as requested
- Provide support during agreement process and SOW review to review effort and budget estimates.
- Building and maintaining client and partner relationships.
- To identify opportunities to sell additional services and support offerings during and after the customer implementation.
- Other duties as assigned and required
Qualifications
- Bachelor's degree in Business, Computer Science, Engineering, or a related discipline.
- 5+ years of experience in the software industry with 2+ years of experience implementing software solutions within a healthcare environment, supporting products with end-user impact, including at least 1 year of experience coordinating or managing project teams
- PMP or PgMP certification is preferred. ·
- Native-level fluency in French (written and spoken) is highly preferred.
- Advanced proficiency with Microsoft Project and Microsoft Excel for project planning and financial management
- Advanced experience with CRM systems, preferably Salesforce.com
- Experience using a Professional Services Automation (PSA) platform such as Certinia is preferred
- Excellent leadership, communication, and presentation skills, with the ability to influence executive stakeholders, build strong customer relationships, resolve conflicts, and lead cross-functional teams in a matrixed environment.
- Strong analytical and independent problem-solving skills, with a self-motivated approach and a positive customer service attitude
- Strong customer relationship management and conflict resolution skills
- Ability to influence and communicate effectively with executive-level stakeholders
- Demonstrated ability to manage multiple projects and priorities concurrently while delivering high-quality results under pressure
- Ability to travel up to 10%
This position offers a total compensation range of $110,000.00 - $123,000.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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