JIRA Project & Portfolio Administrator

Position Summary

As a JIRA Project & Portfolio Administrator, you will oversee portfolio operations and have delivery ownership of related projects including planning, execution, and coordination with cross-functional teams to ensure alignment with company goals and objectives, and monitoring and reporting progress. You will be responsible for collecting and analyzing project data, ensure consistency across portfolio while supporting the portfolio manager with resource plans, assessing risks and implementing mitigation strategies. The ideal candidate thrives in a demanding environment and is experienced mentoring junior staff.

What will your job entail?

Key Responsibilities

• Project Delivery: Develop project plans, define scope, goals, deliverables, timelines, and coordinate with stakeholders to ensure timely and successful completion of projects. Identify and manage project risks and execute project performance against established metrics and objectives.

• Administration and Operational Oversight: Manage complex portfolio in Jira including project configurations, system settings, and ensure data accuracy across projects. Collect, interpret, and report on project data (progress, financials, risks) to guide management decisions. Create performance dashboards to enhance transparency and executive decision making.

• Portfolio Support & Process Improvement: Assist portfolio managers with demand planning, intake / prioritization and budget / financial reporting. Review current process, identify risk factors, and enhance operational efficiencies to meet Service Level Agreements (SLAs). Provide end-user support, training, and best practices.

• Stakeholder Communication: Facilitates clear communication among project team members, stakeholders and leadership to ensure alignment and transparency. Prepare leadership presentations (Steering Committee, Monthly Business Review, and ad hoc).

• Governance & Compliance: Ensure adherence to corporate policies, methodologies (like Agile/Scrum), and SDLC standards.

Essential Skills

• Bachelor’s degree with 5+ years’ experience in project or portfolio management.

• Strong analytical and problem-solving abilities.

• Atlassian certifications (ACP-600, ACP-120), ITIL Foundation preferred.

·       Project Management Professional (PMP), Agile Certified Practitioner (PMI – ACP) preferred.

• Ability to work under pressure and manage multiple priorities. 

• Excellent communication (written/verbal) and interpersonal skills.

Technical Skills

• Proficient in Jira administration and Atlassian ecosystem (Confluence, BitBucket).

• Proficient in building, maintaining and optimizing reports and dashboards in Jira and PowerBI.

• Experience with workflow customizations, permission schemes, and automation.

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates 

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The target salary range for this position is $100,000.00 - $125,000.00 annually.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/. 

 

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at [email protected] 

 

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.