Agile Project Manager

| Chicago
DialogTech provides the leading AI-driven conversation intelligence platform for marketers at businesses that value inbound phone calls. When consumers call, DialogTech turns those conversations into actionable insights businesses use to improve marketing ROI, increase sales conversions, and deliver more personalized customer experiences, both online and over the phone. Recognized as the leader and pioneer in call analytics since 2007, DialogTech is trusted by many of the world's most successful brands and agencies.
We are seeking an Agile Project Manager to join our Technology Team and work with our Product Managers in our agile development environment. You will be responsible for the day-to-day management of multiple projects critical to the success of DialogTech’s business, regularly communicating project status updates to our executive leaders within Technology and ensuring that projects run efficiently, on schedule, and within scope.
So, what will you be doing in your shiny new role?
  • Acting as Project Manager for several teams within Technology on multiple simultaneous projects, so you’ll need to be able to multitask.
  • Leading projects for our Development and Operations teams, including:
  • Partnering with product managers and team leads to establish project scope and timelines;
  • Helping to write user stories, groom the project backlog, and set priorities for development;
  • Scheduling and facilitating all team scrum ceremonies and other project- related meetings; and
  • Setting team commitments for each sprint and controlling project scope.
  • Writing and maintaining notes from our scrum ceremonies, and helping coordinate our monthly Tech + Product Expos.
  • Maintaining relevant metrics on team velocity, capacity, and progress toward meeting goals to help the development teams see how they are performing.
  • Producing weekly status updates for our team leads and executive leaders.
  • Using the Atlassian tool suite to help plan, execute, and track project work toward organizational goals.
  • Tracking and escalating project issues, as needed, including liaising with internal teams to help remove impediments.
  • Driving continuous internal process improvement.

What skills and experience will help you be successful in this role?
  • 5+ years experience managing projects, preferably within an agile / scrum development environment.
  • A consistent track record of delivering projects on time and in scope.
  • You are well organized and can successfully run multiple, simultaneous projects.
  • You have strong interpersonal skills and can collaborate across teams and departments.
  • You can communicate effectively with people at all levels of the organization about technology -- i.e., you are equally comfortable talking to developers (techies) and business leaders (non-techies).
  • Outstanding writing skills, including exemplary documentation.
  • Experience with project management tools such as Jira and Confluence.
  • A Bachelor’s degree or equivalent related work experience.

Here are some other “nice-to-have” skills that will make you stand out:
  • Having PMI certification (or similar project management credentials) or being a Certified Scrum Master is a major asset.
  • A solid understanding of the product commercialization process is useful.
  • You have worked within the SaaS and/or digital marketing industry, and understand current market trends.
  • You do not need programming experience, as this is not a coding position, but having a passing familiarity with the software development process is a big plus. 
  • You have some knowledge of the marketing ecosystem, including the most common pieces of a mar-tech stack and the functions they serve (ad serving and bid management platforms, DMPs, DSPs, tag managers, etc.).

Join us at one of the Best Places to Work in Chicago and nationally, 10 times running, Chicago Tribune's Top 100 Workplaces company and a 2017 Crain's Fast 50 company!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • VoiceXMLLanguages
    • jQueryLibraries
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    • AngularJSFrameworks
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    • MongoDBDatabases
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    • Google AnalyticsAnalytics
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    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • TumblrCMS
    • WordpressCMS
    • CoScheduleCMS
    • Google AdsCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Right across the street from Union Station. A short walk to all CTA train and bus lines. And down the street from Ogilvie Train Station.

An Insider's view of DialogTech

How would you describe the company’s work-life balance?

I really value how DialogTech encourages a healthy work-life balance. We recently added a new meditation room to the office. "DT Chill" is a space where you can stretch, meditate, do yoga, or just chill out. It is amazing what ten minutes of quiet time away from screens and busyness can do for your creativity and energy level!

Charity

Events Manager

What projects are you most excited about?

My team is building a Sourcetrak offering that allows customers to use their own phone numbers and telephony while leveraging DialogTech's data and analytics. I'm excited to implement new serverless and scaling technologies to enhance Sourcetrak.

Brad

Software Engineer

What makes someone successful on your team?

My experience at DialogTech has taught me many lessons, but most importantly to not be afraid to ask questions. Remaining curious has been the secret sauce of my success at DialogTech.

Darius

Lead Software Engineer

How do your team's ideas influence the company's direction?

Our Product Marketing team strives to find and communicate hidden stories that support DialogTech's vision. Whether through in-depth market research with analysts, candid feedback from customers, or strategic planning insights from within, we always seek to find unique patterns that communicate why our technology deserves attention.

Jen

Vice President, Product Marketing

What is your vision for the company?

We will stand out as the leader in conversation intelligence by evolving and breaking new ground in NLP techniques. Our data science team is best in class and is constantly finding new ways to help our customers get the best value from their marketing spend.

Lori

Data Science Product Lead

What are DialogTech Perks + Benefits

DialogTech Benefits Overview

At DialogTech, our top priority is our team. We believe in hiring the right people and rewarding our employees for their hard work. From benefits to office perks to team activities and beyond, DialogTech is dedicated to investing in creating the most supportive and innovative tech work culture in Chicago.

That's why we have benefits like an unlimited vacation policy, 100% paid 12-week maternity leave, and a $1,000 yearly professional development stipend for every employee.

For healthcare, DialogTech offers three different plans to choose from: a BlueCross BlueShield $250 deductible PPO medical, a $2,500 deductible HSA plan (with employer contributions), and a BlueAdvantage HMO plan. Dental insurance is through Guardian Dental PPO plan and VSP Vision Insurance which provides the option of seeing any provider you choose within the network, without referral.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We’re committed to making DialogTech a diverse and equal workplace. Our Employee Resource Groups include the Women's Group, Minorities in Tech, and an LGBTQ+ Group.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
DialogTech's vision insurance plan provides the option of seeing any provider you choose within the network, without referral and a Wellness Exam Copay of $20.
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, Sponsored race teams.
Retirement & Stock Options Benefits
401(K)
DialogTech's 401(k) retirement plan offers investing into a Roth/Pretax retirement account.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer 100% paid maternity leave for up to 12 weeks and 3 weeks paid paternity leave.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
At DialogTech we have unlimited PTO for all our employees.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
We have weekly Beer Bashes in our office every Friday at 4 pm to start the weekend off right with our colleagues.
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
DialogTech provides free in-office premium beverages, fruit, cereal as well as healthy snacks.
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.
Continuing Education stipend
We offer $1000 annually for continuing education.

Additional Perks + Benefits

At DialogTech we work to live, not live to work. We believe hiring the right people is our most important job and we believe in rewarding you for your hard work.

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