Agile Scrum Master at CNA

| Chicago
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Job Summary

Under minimal direction, the Agile Scrum Master Consultant provides consulting and project support for self-organized teams using the Agile Scrum methodology to deliver IT and business solutions for CNA.  The Scrum master consultant will also be responsible for organizing and facilitating project planning, daily scrum, sprint reviews, retrospectives, sprint and release planning as needed by the scrum teams. They are a recognized subject matter expert on Agile processes, tools, best practices, existing standards with hands-on exposure to multiple versions of Agile (Scrum, Kanban, XP). 


Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

1.      Serves on and supports multiple Scrum teams on initiatives of various complexities, consisting of internal & external (onshore and offshore) as well as business and technical resources in the delivery of IT and business products and solutions. Responsible for product delivery. 

2.      Facilitates Scrum events and agile practices (such as daily standups, sprint review meetings, retrospective meetings, cross-team coordination, and etc.), alongside the product owner, ensuring that Scrum Teams adhere to the Scrum values of courage, focus, commitment, respect and openness in delivering IT solutions. 

3.      Identifies and guides the team to resolve delivery impediments. Appropriately resolves complex impediments. Escalates impediments that cannot be resolved to senior leadership. 

4.      Creates an environment of continuous improvement / learning; guides team members in achieving maturity in Agile principles and Scrum practices, driving consistent velocity and velocity increases on mature teams. 

5.      Supports the Product Owner in managing backlog and guides the Product Owner / Scrum Team in prioritization. 

6.      Coordinates interactions within and outside the Scrum Team and removes impediments that prevent the team from completing work. Builds a trusting and safe environment within the team and addresses day-to-day conflicts; escalates more serious conflicts to leadership. 

7.      Contributes to Agile at CNA through engagement with COE / COPs, providing guidance to more junior SMs on Agile, recommending deployment of new Agile tools / processes and being a leading champion for adopting new practices. 

8.      Develop an understanding of the team’s dynamics, process maturity and their work to help optimize their delivery. 


May perform additional duties as assigned.


Reporting Relationship

Typically, Director or above


Skills, Knowledge & Abilities

1.      Prior experience with Agile Scrum methodology in a Scrum Master role.

2.      Solid experience acting as a servant -leader with strong coaching and mentoring skills.

3.      Solid experience on teams delivering modern software for enterprises using Agile methodologies.

4.      Strong communication, facilitation, and interpersonal skills and the ability to work effectively with peers and team members.

5.      Solid personal organizational skills and prior experience using Agile management tools such as Jira.

6.      Exposure to DevSecOps, public cloud, Scrum, and eXtreme Programming (XP) concepts.


Education & Experience

1.      Scrum Master Certification (CSM) preferred.

2.      Bachelor’s Degree in Computer Science, Information Technology, or related discipline; or equivalent work experience.

3.      Typically, a minimum of seven years of related work experience such as a project delivery background in an enterprise IT environment with experience using Agile delivery methods.

4.      Previous project leadership experience preferred.

5.      Applicable certifications preferred.

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Located in the heart of the loop, CNA’s headquarters are at 151 N Franklin. With close proximity to both L and Metra stations.

What are CNA Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
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