Associate Implementation Manager

| Chicago
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 Jellyvision is hiring an Associate Implementation Manager

Jellyvision’s headquarters is in Chicago, and, post-COVID, many of us will be returning to the Chicago offices (by choice, not requirement -- our philosophy is “Flexible First”).  But this position is also eligible for work by a remote employee out of CA, FL, GA, IL, KY, MA, MI, MN, NY, NC, OH, OR, PA, TX, UT, WA, or WI. 

Who we are

We at Jellyvision are the proud parents of ALEX®, an interactive employee communications platform that makes tricky decisions—like choosing and using employee benefits—easier and more enjoyable. The success of ALEX has exceeded our wildest work-related dreams, which is why we need a talented Associate Implementation Manager to help us.

How you’ll help

You’ll work with our customers (employers and resellers) to deliver a customized version of ALEX that will delight and truly help employees make smart benefits decisions. You will become an expert in employee benefit plans so that you can work closely with our customers to understand benefit offerings, enter those offerings into our system, launch the product, and provide ongoing product support. You will also support sales and renewal pitches, ensure customer information fits within our product, deliver information to customers, manage timelines, handle custom requests, and delight the socks off everyone.  Associate Implementation Managers work closely with Jellyvision’s Revenue and Operations teams to ensure products are delivered in a way that meets customer needs. When not focused on customer work, you’ll support a variety of internal projects, from process documentation to cross-team collaboration.

What you’ll do

  • Analyze customer benefit packages to determine fit with Jellyvision’s proprietary software. (Don’t worry if you don’t have benefits experience! It’s definitely a nice-to-have, but we can also help you learn along the way.)
  • Document and communicate any fit issues you identify both internally and externally and propose ways to resolve them.
  • Work closely with the team to execute individual “releases” of ALEX for each customer you’re assigned to.
  • Keep each customer release on track, even when you are feeling the pressure from our seasonal business. We try to mitigate it, but we need to be honest: we are really, really busy from mid-August through mid-November.
  • Think at least two steps ahead to try to make everyone’s lives smoother and happier. 
  • Document process and product issues and ideas for improvement so that we are continually getting better at what we do and how we do it.
  • Manage or support the customer transition from sales to implementation/production, ensuring a smooth changeover between steps.
  • Dazzle customers with competence, charm, and wit so that they love us.
  • Communicate project schedules and progress to customers so that they always know where we are in completing each release.
  • Help customers understand custom project options when needed.
  • Document customer-specific issues and custom work for use in future years. 

Experience & skills you’ll need

  • 1+ years of experience in a customer-facing implementation or project management role.
  • Past roles where you had to balance internal and external (customer) requirements and budget realities.
  • The demonstrated ability to rock a spreadsheet, revel in the details, and possess the kind of magic that allows you to be both a task master and great team member
  • Experience performing under pressure during a “busy season.”
  • Experience in the world of benefits (medical, dental, life, disability, vision, FSA) in sales or account management, working in the plan design and/or renewal process is a plus, but not a necessity.

Additional Information

  • Spanish fluency is a plus!

Skills:

  • Instills trust
  • Communicates effectively
  • Ensures accountability
  • Customer focus
  • Collaborates
  • Nimble learning
  • Action oriented

Anything else?

Our credo is a simple one: be helpful. And we think we can be most helpful if our workforce is as diverse in thought, perspective, and culture as the people who use our products. We are looking to add amazing people to our team who will bring diversity across many lines, including race, ethnicity, religion, sexual orientation, age, marital status, disability, gender identity, sex, and country of origin.

Thanks for your interest in Jellyvision!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Our yard is the Chicago River and our porch is the Chicago Skyline - we know, it's awesome.

An Insider's view of Jellyvision

How would you describe the company’s work-life balance?

Work/life balance isn't a buzzword or a benefit we're striving for at Jellyvision, it's ultimately an outcome of respect and thoughtfulness that permeates the whole company. We trust each other to get our work done, and we don't spend time in the dreaded "meetings for meeting's sake." Schedules are flexible because it works, and it makes us better

Martín

Account Manager

How do you collaborate with other teams in the company?

If I’m coordinating, I absolutely love ending a meeting by summarizing action items any teams are accountable for before everyone leaves. Especially with so much information to keep track of, it helps me to pinpoint the important bits. Making sure there is clarity all around is the best and most efficient way that I can collaborate with teams.

Ashleigh

Talent Coordinator/Sourcer

What makes someone successful on your team?

The product team is full of self-driven, curious, scrappy individuals. The most successful are the least afraid of jumping into ambiguity and getting creative in overcoming the numerous obstacles thrown at them every day. Their ability to adapt to change quickly while keeping their teams calm, cool, and collected makes the job look easy!

Brynna

Principal Product Manager, New Concepts

What unique initiatives do you have that encourage innovation?

Implementation is a team of ballers, constantly impressing me with new ideas. Our most recent ideas are new classes around Professional Development and a pilot approach to quickly implement customers. These ideas came from folks on the team. When my coworkers have these ideas, my job is to give them the support and resources to run with them.

Alex

VP of Implementation

What are Jellyvision Perks + Benefits

Jellyvision Benefits Overview

We are currently redefining the way we will be returning to an office setting. To ensure the health and safety of our employees, Jellyvision will be working remotely until Summer 2021. Going forward, we will be focused on a “flexible first” approach where office space is available for those who wish to use it.

*5% Match on 401k

*Unlimited PTO

*Remote work stipend

*HSA & FSA Contribution

*14 Weeks Maternity Leave - 6 Weeks Paternity/Non-Gestational

*Gender Transition Assistance

*Education Reimbursement

*Medical, Vision & Dental - Multiple Plans

*Legal Services through RocketLawyer

*Hilarious Slack Channels/Community Engagement Groups

*Membership to the Jellyvision Band - they Rock! (pun intended)

*Weekly yoga and meditation classes

*Free Divvy Membership

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We have an HSA and a transit FSA!
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Continuing Education stipend
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