Customer Success Associate at PrintWithMe Inc
Are you a highly-organized person with strong client-facing skills? Do you enjoy implementing processes that help clients achieve better outcomes for their business?
If you are nodding "yes" right now, well hello! - you should consider applying to our Customer Success Associate position and joining us in our quest to make printing convenient for everyone! Your mission, should you choose to accept it, would be to join our team at the ground level (we're just a dozen people right now), and help thousands of clients get more out of our cloud print management service. Our clients range from apartment building managers to coffee shop owners to co-working space visionaries.
PrintWithMe is an innovative print on-demand network that is changing the way people print by building a network of mobile printer stations across the United States. We currently operate over 750 printing kiosks in over 200 cities. We are growing rapidly and looking for passionate people to join our team.
Why work at PrintWithMe?
We believe in doing great work while having fun at the same time. You'll join an enthusiastic team of 12 and you will experience a unique trajectory of growth with PrintWithMe. There will be ample opportunities for career advancement as the company grows.
Responsibilities of the Role
→ Lead the effort to on-board brand new partner locations with the PrintWithMe service
→ Creatively find solutions for one-off issues that arise from our partners and clients
→ Manage our relationships with existing locations and drive mutual success
→ Respond rapidly and effectively to time-sensitive inquiries from our partners and clients
→ Work closely with our operations and sales teams to share knowledge on specific accounts and strategize on tough problems
→ Design and implement staged roll-outs for larger enterprise partners
Our ideal candidate is:
→ Highly organized and meticulous with details
→ Able to flourish in a fast-paced environment, juggling many priorities in a week
→ An analytical problem solver, able to roll up sleeves and enjoys getting in the weeds
→ Curious to learn how things work and to continually improve processes
→ A strong verbal communicator, adept at handling clients of all types and demeanors
→ An excellent writer with ample written communication experience
→ Uniquely seeking a startup experience to learn and push oneself