Digital Training Specialist at Mastery Logistics Systems

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About Us
Mastery Logistics Systems is building the world’s first lovable Transportation Management System, or TMS.
Our customers – large transportation companies and shippers who need those companies – have struggled with systems that are at best outdated and at worst simply inadequate. They are forced to either use multiple systems to manage truckload brokerage, dedicated fleet operations, outsourced or insourced trans management, one way trucking, LTL, and Intermodal, or to sub-optimize one or more of those functions by attempting to fit it into a TMS that is adequate at another function.
MasteryTMS allows our customers to bring all of these functions into a single platform, providing unprecedented flexibility, visibility, control, and efficiency.
The problems in this industry are big and exciting! We are tackling everything from fast and efficient data input to ingesting large amounts of data and applying AI to looking at blockchain to securely digitize paperwork. If you are passionate about humanizing an industry, automating in innovative ways, building for quality and scale, helping make people's lives easier, touching every part of our economy or all of the above then this is the place for you.
Mastery Logistics Systems is committed to providing a great, inclusive working environment by challenging our team members while being respectful of their time and personal life. That’s why we encourage time exploring innovative ideas alongside more standard daily tasks. We have a flexible work week, excellent benefits and amazing humans working to build our company.
Our team has the domain knowledge and connections to make an impact, and we’re looking for experienced and thoughtful people to help. We need people who are flexible problem solvers, collaborate consistently and know how to communicate their solutions well. We are small and nimble, and each member of the team can make a tremendous impact both technically and culturally. While a start-up, we are well-funded, have an initial paying customer with which to test and launch, and are founded by top experts and veterans in the logistics industry. Join us and help make something great.

Tasks and Responsibilities

  • Represent the Mastery brand and values during all client interactions
  • Design user-documentation to outline Mastery product functionality
  • Conduct internal and external trainings on Mastery software products
  • Work with internal and external project resources to ensure user training and adoption of Mastery products
  • Document customer process flows and assist with the design of software enhancements required for project success
  • Create training plans for instructor-led and remote training for Mastery software products
  • Maintain strong relationships with all departments to ensure feedback of training materials and industry best practices
  • Manage internal and digital adoption content suite 

Requirements

  • Experience with leading digital adoption platforms
  • Enterprise software experience required
  • Effective communication and facilitation; ability to create an inclusive and participative learning environment
  • Excellent teamwork, communication, and presentation skills
  • Highly motivated with the ability to learn all facets of the logistics industry and Mastery software functionality
  • Strong detail orientation, organization, and time management abilities
  • Ability to travel up to 25% of time
  • Experience with Logistics Industry

Nice to Have

  • Software Implementation Background
  • Software Development Background

Benefits

  • Competitive pay
  • Flexible work schedules
  • Unlimited PTO
  • Collaborative and casual work environment
  • Pay transparency and focus on inclusion and diversity
  • $2,000 annual training budget for opportunities for professional growth.
  • Comprehensive benefit package including Medical, Dental, and Vision coverage - Mastery covers 90% of premium costs.
  • Company paid life insurance for 1x salary
  • Legal, Accident, Additional Life and other options
  • Mastery's philanthropic partner is St Jude Children’s Research Hospital. Mastery is honored to support St. Jude Children’s Research Hospital by donating 5% of our profits.

Women, non-binary people and those with marginalized genders, people of color, LGBTQIA+ folks, veterans, differently-abled people, and other under-represented candidates are strongly encouraged to apply.

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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • InVisionDesign
    • JIRAManagement
    • TrelloManagement

Location

Our office in Chicago is on the near west side - close to all major transit + restaurants & coffee shops. We have a second office in Lake Forest, IL

An Insider's view of Mastery Logistics Systems

What does your typical day look like?

What's exciting about this phase of Mastery is that every day we're both pushing forward our initial product as well as building out the company itself. So a typical day involves defining upcoming features, prototyping, interviewing candidates, and working with the team to establish our processes. Everyone gets to contribute in multiple ways.

Chris Wallace

Director of Product Management

What are Mastery Logistics Systems Perks + Benefits

Mastery Logistics Systems Benefits Overview

Mastery Logistics Systems is committed to providing a great, inclusive working environment by challenging our team members while being respectful of your time and the needs of your personal life. That’s why we encourage time exploring innovative ideas alongside more standard daily tasks.

Culture
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Mastery offers dental insurance plans.
Vision Benefits
Mastery offers vision insurance plans.
Health Insurance Benefits
Mastery offers several health plans for individuals and families.
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Mastery provides employees with a 401(k) matching plan, matching up to 4%.
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Professional Development Benefits
Job Training & Conferences
Mastery offers employees a $2000 annual training budget.
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