Implementation Manager
We are looking for enthusiastic, self-motivated, team-oriented individuals to join our growing Customer Success team as an Implementation Manager. The Implementation Manager will play a crucial role in connecting our customers to our software.
As an Implementation Manager, your key responsibility is to successfully implement and train new customers on the Hireology platform. This includes every facet of implementation including developing requirements and setting expectations, the non-technical account configuration, and training. You will lead training initiatives with the key goal of customer satisfaction and adoption of the Hireology platform.
Key Responsibilities:
Provide high-quality customer training as part of implementation projects, either via web conferencing or in-person
Independently lead multiple training initiatives simultaneously
Provide consultative, project management and subject matter expertise to customers
Keep all implementation constituents informed of project status
Ensure all solution deliverables are delivered on time and on target and implementation projects conclude successfully with high customer satisfaction and product adoption
Demonstrate expertise in Hireology's solution and vertical(s)
Owns the development and deployment of customer web pages
Identifying risks and challenges during training sessions and taking appropriate steps to escalate concerns to internal stakeholders
Identify creative ways to solve customer issues
Assist in developing new processes and procedures to improve overall team efficacy
Maintaining a high level of energy and enthusiasm through each training session to keep clients engaged
Work cross-functionally with internal teams, including but not limited to: Customer Success, Sales, and Product Management
Up to 50% travel potential
Requirements:
2+ years’ experience training and onboarding customers, preferably in a SaaS environment
Bachelor’s degree required
Experience with Salesforce a plus
Ability to manage customer relationships effectively
Ability to manage multiple assignments in a fast-moving environment
Learn new things quickly and independently
Curiosity—challenge; explore; test; try new things
Communicate issues and status in a clear and timely manner
Work effectively independently as well as in a team environment
Keep colleagues and customers informed via clear communication
Ability to interpret, define, and execute on customer requests
Outstanding interpersonal skills, both written and verbal