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Implementation Manager

| Chicago

Hireology’s technology empowers businesses to build great teams. Over the last eight years, we’ve grown from a startup to a market-leading organization with over 175 team members, and we’ve created an award-winning culture that makes this company an amazing place to work.

 

It's with that in mind that Hireology is looking for an enthusiastic, self-motivated, collaborative individual to join our growing Customer Success team as an Implementation Manager. The Implementation Manager will play a crucial role in connecting our customers to our software.
 
As an Implementation Manager, your key responsibility is to successfully implement and train new customers on the Hireology platform. This includes every facet of implementation including developing requirements and setting expectations, the non-technical account configuration, and training. You will lead training initiatives with the key goal of customer satisfaction and adoption of the Hireology platform.
 

As our Implementation Manager, you’ll be responsible for:

 

  • Provide high-quality customer training as part of implementation projects, either via web conferencing or in-person

  • Independently lead multiple training initiatives at a time

  • Provide consultative, project management and subject matter expertise to customers

  • Keep all implementation constituents informed of project status

  • Ensure all solution deliverables are delivered on time and on target and implementation projects conclude successfully with high product adoption

  • Demonstrate expertise in Hireology's suite of products and the verticals we service

  • Leads the development and deployment of customer microsites

  • Identifying risks and challenges during training sessions and taking appropriate steps to raise concerns to internal partners

  • Adopts an ‘inventive’ attitude to solve customer challenges

  • Assists in developing new processes and procedures to improve overall team efficacy

  • Maintaining a high level of energy and enthusiasm through each training session to keep clients engaged

  • Exhibits mastery in self-management and an ability to proactively advance issues to Manager when a task deviates off-track

  • Work cross-functionally with internal teams to drive product development, analytics storytelling and minimizing cancellation risks

  • Up to 25% travel potential

  • Consistently perform above individual critical metrics

So what kind of person are we looking for? We have a pretty creative and energetic culture here at Hireology, and the person who will be successful in this role will be:

 

  • Results-Driven: Have a consistent track record of advancing results in fast-growing companies and have an inner drive to succeed. You will have the drive to want to grow professionally and progress in your career.

  • Customer-Focused: A successful IM has a clear and impassioned customer relationship management philosophy along with extraordinary customer relationship capabilities, interpersonal and communication skills.

  • Time Management Guru: The IM role is one that will pull you in multiple directions so being able to prioritize and manage your time effectively is crucial. The ideal candidate will naturally be able to differentiate urgent, important, and urgently important tasks.

  • Have Phenomenal Communication Skills: You will tell Hireology’s story in all types of businesses with all types of owners.

  • You Are Eager to Learn: Our product suite, the industries you sell into, recruitment and hiring best practices, and how our solution solves for customer pain points.

  • Metrics-Driven: We’re passionate about data and trends. While achieving your monthly and quarterly goals, you can make a plan and stick to it. You ask for help when you need it. And you take accountability.

Qualifications:

 

Okay, we’ve laid out what the job is - now are you qualified? Below are the minimum qualifications we’re seeking in an Implementation Manager. Also, we want a chance to get to know who you are and why you applied, so please include a cover letter.

 

  • 2+ years’ experience training and onboarding customers, preferably in a SaaS environment

  • Bachelor’s degree required

  • Excellent interpersonal communication skills, both written and verbal

  • Ability to train customers via phone and in-person presentations

  • Ability to handle customer relationships effectively

  • Enjoys a reciprocal team environment where someone always has something to teach you or you are helping others learn

  • Ability to lead multiple assignments in a dynamic environment

  • Learn new things quickly and independently

  • Curiosity—challenge; explore; test; try new things

  • Communicate issues and status in a clear and timely manner

  • Up to 25% travel potential

  • Experience with Salesforce a plus

So what can you expect after you apply? You will:

 

  • Take a brief true/false survey. Be sure to check your email after submitting your application.

  • Have a phone conversation with someone on our Recruiting team. This is a high-level conversation about you, but also a good opportunity for you to learn more about us.

  • Meet with our Implementation Managers to discuss how your past experiences will enable you to thrive in the role. Be prepared to walk us through your sales experience with examples of how you have done it in the past. No homework or on-the-spot assignments. We just want to see how you would make an impact in this position.

  • Take a strategic critical thinking assessment that evaluates how we can develop you at Hireology.

  • Go over your career history and sales style with our Vice President of Customer Success. This will be an opportunity for us to get an idea of how you got to where you are, and if where you want to go lines up with where we are going.

  • Provide us with some references. We use our automated reference check system for this, so you just give us some names, they fill out a survey, and we are all set.

  • Speak with a member of our senior leadership team. If you have made it this far, just be yourself, and everything will be fine.

 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Technology we use

  • Engineering
    • GolangLanguages
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks

Location

Unbeatable office space in downtown Chicago, with views of the Chicago River and Navy Pier.

What are Hireology Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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