Implementation Manager

| Chicago

We are reinventing global trade.

Flexport helps more than 10,000 clients and suppliers lead all aspects of their supply chain operations. Started in 2013, we've raised over $300M from investors that include the Founders Fund, Google Ventures, First Round Capital, Bloomberg Beta, Y Combinator, & Wells Fargo.

With offices on three continents, our team is as global as our client base and we’re excited to continue building a product and service they love. Wherever you are, whichever role you play, you’re guaranteed to share your day with committed, encouraging, and resourceful team members.

We’re looking for an Implementation Manager to join our growing team. This is a unique opportunity to establish and standardize the Global Implementation Methodology that will be utilized across our organization. The ideal candidate should have the ability to drive implementation workflow and should have extensive experience managing cross-functional projects. Salivating at the thought of solving real-world problems while streamlining the inefficient industry of global trade? Keep reading!

What you'll do:

  • Create and execute the Implementation Methodology, including task definition, persona identification, assignment of responsibilities, task duration, dependencies and templates, designed with flexibility for varied customers and services.
  • Partner with Sales and Account Management acting as the primary set of extra hands shepherding the client through the implementation lifecycle including engaging in implementation related pre-sale activities. 
  • Lead the implementation of select new client accounts or new business with existing clients from business award of multi-modal services through implementation and ramp up to steady state service delivery.
  • Structure total scope of awarded business and create an implementation project plan ensuring client and internal teams across sales, account management, planning & operations, carrier relations, procurement, fulfillment, technical and other teams are in position to execute.
  • Own the readiness to serve and implementation project critical path to deliver to client as sold.
  • Continuously drive and adapt the plan to new realities and findings to optimize for service level and quality while establishing efficient and universal internal and external solutions.
  • Summarize and report out on implementation program status to leadership (commercial, business, and operational) highlighting any barriers to success and proposing mitigation strategies.
  • Successfully close out implementations with a project style review capturing lessons learned to drive improvements into the Implementation Methodology.

What you'll need:

  • BA/BS degree with 5+ years of work experience in freight forwarding, international logistics, or supply chain consulting industries
  • A knack for spotting opportunities to simplify processes and solutions while preserving client happiness
  • A consistent track record of success in scoping, planning, starting and finishing client-facing, cross-functional projects
  • Excellent collaboration, communication and interpersonal skills
  • Comfort and confidence in front of clients
  • Next-level attention to detail and the drive to deliver ahead of schedule with a servant leadership approach
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • PeriscopeAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • TrelloManagement
    • MailChimpEmail

Location

Come be a part of the founding team in our newest U.S. office! We're located near tons of restaurants and only a 10-minute walk from 3 parks!

An Insider's view of Flexport

What are some social events your company does?

We have a lot! In-house trivia nights, monthly team lunch outings, and TedTalk Tuesdays are some. Our office has good vibes all around.

JIllian

Global Operations Associate

What's the biggest problem your team is solving?

We are solving the extreme complexity and opacity of trucking coordination and execution in international supply chains. We bring visibility and control to our customers while also reducing operational overhead.

Uri

Senior Engineering Manager

What makes someone successful on your team?

Ownership. Our company is growing quickly and the surface area of our product is growing quickly as well. The strongest contributors identify important projects and see them through completely. They are proactive from the initial research and design phases to the post-launch productive monitoring. As Flexport grows, they emerge as natural leaders.

Max

Staff Engineer

How does your team reward individual success?

The squad model makes every team member's accomplishments integral to his/her peers success which, in turn, stimulates each us to celebrate each others wins through shoutouts on slack, nominations for projects and applause at team meetings.

Ellen

Global Operations Associate

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Flexport's flexible PTO policy allows employees to take as many days off as they need, providing they get manager approval.
Paid Volunteer Time
Flexport encourages employees to give back with paid volunteer time off up to 10 hours per year.
Paid Holidays
Flexport gives all full-time employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Flexport offers pre-tax commuter benefits for all full-time employees.
Company Outings
Free Daily Meals
Flexport provides catered lunches Monday - Friday and stocks our kitchen with breakfast foods for employees to enjoy in the morning.
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

More Jobs at Flexport14 open jobs
All Jobs
Data + Analytics
Dev + Engineer
HR
Internships
Operations
Project Mgmt
Sales
Operations
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
HR
new
Chicago
Sales
new
Chicago
Sales
new
Chicago
Operations
new
Chicago