Implementation Project Manager

| Chicago

PowerReviews works with more than 1,000 global brands and retailers to increase conversion and improve products and the customer experience with ratings and reviews and Q&A software. Ratings and reviews solutions from PowerReviews are essential for consumers as they search and shop online and in-store, and they are proven to increase online site-wide sales up to 17%.

The Implementation Project Manager is a key member of the team that delivers the value of PowerReviews platform to our clients. This person will partner with an Implementation Engineer and work directly with internal and external teams from project inception to completion, providing project oversight and best practices consultation as they implement their PowerReviews solution. They will also work internally with cross-functional teams including Sales, Product Management, Engineering and Support.

Key Accountabilities:

  • Coordinate both internal and external teams to drive timely and quality implementation of the PowerReviews platform
  • Document project scope and customer requirements using our project management toolkit
  • Create and maintain client timelines, based on project scope and requirements
  • Identify project roadblocks and organize cross-functional teams to resolve
  • Consult with clients on industry and platform best practices 
  • Stay current on PowerReviews solutions and the e-commerce industry

Requirements & Preferred Skills:

  • Bachelor's degree or comparable work experience is required
  • 3+ years of experience in client facing, project management role at a software or technology company
  • Proven track record of driving projects to successful completion, on time and with overall customer service satisfaction 
  • Outstanding communication and client facing skills, including the ability to communicate technical requirements and notes to non-technical users
  • Highly organized, with a strong attention to detail
  • Knowledge of of HTML, JavaScript (or equivalent), CSS and related web technologies is a plus

PowerReviews is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.

Read Full Job Description
Apply now

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

1 N. Dearborn, Suite 800, Chicago, IL 60602

An Insider's view of PowerReviews

What's something quirky about your company?

You've probably heard of Casual Fridays... here at PowerReviews, we hold Formal Fridays!?! This started out as a fun, small initiative that our Tech department started. It's since grown to several more participants at PowerReviews, including our CEO.

Who doesn't look good in a tux?!?

RJ

Sr. Customer Success Manager

What makes someone successful on your team?

I believe that intellectual curiosity is the key to success on my team - not just identifying an issue and solving a problem, but truly understanding the root cause and implementing new process or controls that prevent the issue from happening again.

Jillian

Chief Financial Officer

How do you collaborate with other teams in the company?

In the past year our teams have collaborated to deliver over 14 differentiated products, features and capabilities to bring value and ecommerce best practices to our clients and most importantly, delight their customers.

Rachel

Director, Product Management

What are PowerReviews Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Team workouts
PowerReviews' PowerFit team plans and organizes group fitness classes in our office!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Tuesdays
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Mentorship program
More Jobs at PowerReviews10 open jobs
All Jobs
Finance
Dev + Engineer
Marketing
Operations
Project Mgmt
Sales
Sales
new
Chicago
Operations
new
Chicago
Finance
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Operations
new
Chicago
Marketing
new
Chicago