About UPshow

UPshow is the leading in-venue social media display network in the United States.  With thousands of screens in venues (health clubs, restaurants, sports bars, and leading family attractions like Navy Pier) across the country, UPshow allows patrons to display their social media posts instantly on TVs within the venue. UPshow gives businesses a vastly increased social media presence by maximizing the customer posts inside their venues. In doing so, we enable businesses to automatically build a database of customers that they can connect with over social media, invite back, and encourage to stay longer and spend more.

About The Role

UPshow is seeking an Implementation Specialist to manage the evaluation, planning, and execution of new customer implementations. This role is responsible for the customer experience from the moment an agreement is signed until the customer is using their UPshow program. The goal will be to safeguard revenue and retain customers by building a world-class implementation process and driving positive outcomes.

Responsibilities

• Implementation Project Management

  • Develop and manage implementation project plans from initiation to project closure

  • Establish project scope, goals, deliverables, fulfillment requirements, and timing

  • Communicate project milestones to sales team, account team, and management

  • Ensure that any changes to project scope are documented and effectively communicated

  • Enhance the implementation process by developing best practices that ensure consistency

• Customer Onboarding and Support

  • Host virtual onboarding sessions with new SMB and mid-market customers

  • Host live webinars that highlight best practices for existing customers

  • Manage various processes and update CRM with all pertinent communication

  • Develop procedural best practices that maximize product usage and reduce operational burden

  • Help segment customers for email marketing campaign based on their definition of success

  • Monitor network uptime and product usage metrics

  • Address non-technical customer concerns and reinvigorate dissatisfied customers

  • Front-line support for technical troubleshooting

Qualifications

• Bachelor’s degree required

• Relevant experience in a customer-facing role with a high-level of accountability

• Conscientious with an aptitude for critical thought and problem-solving

• Strong interpersonal skills and ability to interact with a diverse group of stakeholders, including customers, senior leadership, sales team, and account management team

• Comfortable giving direction and guidance to internal and external stakeholders

• Ability to analyze data and audit processes to provide valuable insights in a proactive fashion

• Ability to prioritize, time-manage, and handle a heavy workload

• Excel skills preferred

What Is UPshow?

1. We are on a rapid growth trajectory

2. We want you to grow with the company

3. We offer opportunities to earn equity

4. We are a well-funded technology startup

5. We have a strong leadership team

6. We have an awesome product

7. We have an international footprint of customers

8. We embody the scrappy startup culture that we’ve built & cultivated

9. We never have a dull day because our plates are always full

10. We are located in the heart of downtown Chicago at Franklin and Randolph