Principal Digital Experience Management
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description
Manages the organization's digital roadmap and leads supporting projects from inception to implementation. Assess opportunities in the digital space, monitors competitive trends, understands consumer needs and finds best practices across the financial services industry to identify innovative solutions that will support the organization's digital strategy and business goals. Responsible for overseeing the definition of the digital experience across web/mobile platforms and leading projects through the full development lifecycle involving large cross-functional teams and external agencies.
Responsibilities
- Leads the natural search channel to drive continuous optimization and meet performance goals. Drives the SEO agency on development of quarterly strategic road maps and technical optimizations. Collaborates with content team on keyword research and article creation.
- In adherence with company policy, coordinates closely with the Operations, Technology and Law & Compliance teams to define processes, training, communications, and controls. Defines and publishes digital standards and guidelines.
- Negotiates and manages agency partnerships and consultants to develop, as well as further enhance digital strategies. Manages expense forecasting and billing of programs to ensure quality and accuracy.
- Identifies and monitors key performance indicators, end-user adoption, and usage of key features that improve user experience and drive financial results. Effectively communicates key success metrics to leadership.
- Conducts baseline industry, competitive, and consumer research to develop comprehensive and compelling business cases for new digital initiatives to support business goals.
- Manages all aspects of the digital experience, including feature definition, user experience design, information architecture, and content for web and mobile platforms. Delivers a consistent and satisfying digital experience at all customer touchpoints.
- Defines scope of digital initiatives and produces detailed business requirements and wireframes that will drive development, testing, deployment, and ongoing measurement. Manages project plans and leads projects through the full lifecycle, which requires extensive cross-functional involvement, approvals and support from Technology, Operations, and Law & Compliance.
Minimum Qualifications
At a minimum, here’s what we need from you:
- Bachelor's Degree in Marketing, Information Technology, or related field
- 6+ years of experience in Marketing, Digital Marketing, Information Technology, UX Design, or related field
- In lieu of a degree, 8+ years of experience in Marketing, Digital Marketing, Information Technology, UX Design, or related field
Preferred Qualifications
If we had our say, we’d also look for:
- Master's Degree in Marketing, Information Technology, or related field
- 8+ years of experience in Marketing, Digital Marketing, Information Technology, UX Design, or related
- 4+ years of experience in Business, Communications Integrated Marketing, Web Design, Web Development, or related
- 2+ years of experience in people management
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What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.