Program Manager, APS Systems & Technology

| North Suburbs

Leads the planning, designing and implementing Asset Protection Solutions systems. Performs encoding, testing, debugging and installation activities as necessary. Evaluates company systems and equipment on the basis of ability, capacity and strategic enterprise needs. Acts as the technical liaison to the business users. Relies on knowledge and professional discretion to achieve goals. May train team members on use of systems.

Job Responsibilities

  • Implements innovative processes or changes that support the goals of the function or department including, but not limited to, the development / revision and submission of guidelines and procedures to enhance the quality of service and support.
  • Configures and troubleshoots hardware and software to support the operational needs of the Asset Protection Solutions department. Contributes to database query, optimization, and design activities.
  • Responds to questions from customers, Company personnel, and vendors regarding technology applications and other related issues.
  • Performs as liaison to internal IT resources including those dedicated to Asset Protection Solutions as well as those that intersect with major systems (for example: POS, Cash Management, SIMS [perpetual inventory], Enterprise Data Warehouse, Intercom +, Loyalty).
  • Indirectly assists in the development and mentoring of staff through on-boarding, open communication, training and development opportunities. Builds and maintains employee morale and motivation; fosters a diverse and inclusive workplace.
  • Drives resolution of program conflicts. Responds to calls for escalated and immediate problem resolution.
  • Manages external vendor partner relationships including vendor selection process, due diligence, negotiation, service level agreement creation and monitoring, and performance management.
  • Delivers ongoing training and communications to stakeholder groups in the form of presentations, written communication, interactive workshops and other forms of media.

Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.
As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.

Basic Qualifications

  • Bachelor's degree and at least 2 years of experience working with systems and technology OR a High School Diploma / GED and at least 4 years of experience working with systems and technology.
  • At least 2 years experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
  • At least 2 years experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
  • At least 2 years experience developing/generating reports and delivering the results to various levels of the organization.
  • At least 2 years experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
  • Experience with Microsoft Excel that includes use of Pivot Tables, Pivot Charts, Vlookups, creating custom formulas and connecting to data from other sources.
  • Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font).
  • Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
  • Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

  • Bachelor’s Degree
  • MBA/Master's Degree
  • At least 1 years experience of cross functional team leadership.
  • Fluency in English and Spanish.
Read Full Job Description

Location

Chicago, IL

An Insider's view of Walgreens

What’s the vibe like in the office?

New hires can expect to be challenged, every day. You can also expect an extraordinarily diverse environment of collaborative professionals who are putting their talents together to fulfill the vision and mission. There are plenty of opportunities to make an impact and to grow and learn with the program. The future of IT is bright at Walgreens!

Carlos

Director, IT RunOps

How do your team's ideas influence the company's direction?

We are faced with a host of rapid changes occurring in the healthcare and retail landscapes.. To make the most of these changes, Walgreens is adapting to the fast moving technology world of today, and is committed to deploying cutting edge solutions to support our business and customers.

Doug

Senior Product Manager, Pharmacy and Retail Operations

What are Walgreens Perks + Benefits

Walgreens Benefits Overview

Walgreens offers a wide variety of benefits to eligible team members designed to support your physical, financial, and emotional well-being while helping you balance work and life. In addition to company-paid life insurance and voluntary life & personal accident insurance, the benefits below are available to our team members. To learn more visit https://jobs.walgreens.com/benefits.

Culture
Volunteer in Local Community
Walgreens is proud to be a Corporate Social Responsibility leader, setting the pace on some of the most important issues of our day, and our IT and digital teams are no exception.
Intracompany Committees
To learn more visit https://jobs.walgreens.com/it-culture
Diversity
Dedicated Diversity/Inclusion Staff
Highly Diverse Management Team
Every day, in a multitude of ways, the foundational principles of integrity, respect and fair dealing embraced by our founder Charles R. Walgreen inspire us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Child Care Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays

Additional Perks + Benefits

Walgreens offers a wide variety of benefits to eligible team members designed to support your physical, financial, and emotional well-being while helping you balance work and life. To learn more visit https://jobs.walgreens.com/benefits.

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