Company

SDI Presence LLC is an IT managed services provider (MSP) and consultancy that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 20-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid infrastructure solutions to optimize our clients’ technology environments. SDI is a certified Minority Business Enterprise (MBE), with a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. SDI delivers a deep technical presence through a local delivery model to achieve customer confidence and success. Visit us at www.sdipresence.com and connect with us on Twitter and Instagram.

Summary

The Project Manager - Training Lead’s role is to plan, coordinate, and monitor the program’s training effort throughout the whole project life cycle of a system implementation. In addition, the Training Lead will develop the training program/curriculum/materials, conduct sessions, manage/mentor team members, and measure the effectiveness of training. This individual will have primary responsibility for ensuring that the deliverables meet client standards and expectations. The successful candidate will work on multiple tasks simultaneously and be a team player.

The Project Manager - Training Lead will report to the Program Manager.

Project Specific Responsibilities

• Develops Executes, Coordinates, and Monitors Training Curriculum/Plans
• Manage/Mentor Internal SDI and Client Trainers (Train-the-Trainer Approach)
• Leadership engagement and communication
• Measurement and progress monitoring

General Project Management Responsibilities

• Provide assistance to Program Manager on the development of project plans related to schedule, budget, scope and resources
• Ensure achievement of business goals and objectives by proactively communicating with project stakeholders
• Follow IT development processes such as change management and configuration management
• Understand each project's critical path activities and proactively manages those to project's benefit
• Interact with customers to solve problems quickly and effectively
• Effectively communicate technical information to non-technical personnel, both verbally and in writing
• Help monitor staffing levels and hire project staff as required
• Prepare reports and conduct meetings with client, partners and staff
• Write staff reviews and document disciplinary issues as required
• Communicate project issues to the Program Manager
• Work with Delivery Executive to interpret and apply the contract to daily activities
• Follow all SDI defined processes
• Create documentation for project activity audit trail
• Collect and compile data/information for projects and presentations
• Assist in development of work product for the client
• Pursue continuous learning, staying on top of industry trends, sharing knowledge with others
• Other tasks as requested by the Program Manager/Delivery Executive Team

Job Specific Requirements

• 10+ years of experience in training management
• 4-year college degree in relatable field
• Enterprise Asset Management experience – IBM Maximo is required
• Training standards, guidelines, and methodology
• Familiarity with training tools and systems  
• Gas utility experience – especially knowledge of construction / field operations experience is a plus
• Knowledgeable with business/functional processes in construction & operation of utilities and ability to identify employees, locations and facilities impacted by Maximo technology
• Understanding of project management and application development standards (agile and waterfall)
• PMP Certification desired
• GIS experience a plus

General Requirements

• Ability to work in the field, both in a management and hands on role
• Experience communicating professionally, both verbally and in writing
• Strong knowledge of project management methodologies and/or advanced knowledge of multiple technical software delivery life cycles
• Advanced skills using Microsoft Office Products
• Possess strong analytical, problem solving, and leadership skills

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.