Regional Delivery Director at DocuSign

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Regional Delivery Director- East
Customer Success | New York, New York 

Our agreement with employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Customer Success team is the largest organization in the world focused entirely on agreement processes and technologies. We are the Agreement Experts. With hundreds of thousands of successful customers worldwide, we know how to help our customers see results quickly. And that experience is just one of the reasons our customers trust us to connect, automate, and integrate their systems of agreement, everywhere they need to get work done. As part of our global team of Agreement Experts – in professional services, customer success management, learning and enablement, and customer support – you’ll bring your knowledge, insights, and proven expertise to help our customers achieve more than they ever thought possible.

This position
The Regional Delivery Director will have overall responsibility of client engagements aligned to accounts with a geographic book of business. This is a strategic delivery position with the skills and experience to oversee our largest, most strategic customer engagements as well as manage a high performing team of consulting personnel spanning project management, business process consulting and solution architect roles to ensure successful project delivery and customer outcomes. This role will be closely aligned to the field and will work in concert with the Account Executives, Account Managers, Sales Engineers, Customer Success Manager and Engagement Managers to execute key account strategies and ensure that services solutions are well defined and positioned to ensure successful outcomes for our customers. Paramount to this role will be a keen focus on ensuring our customer success and adoption for the DocuSign platform. 

This position is manager of people and reports to The Sr. Director of Global Professional Services. 

Responsibilities
The success of this position will reply on strategic alignment across the company to ensure our offerings and resourcing are effectively influencing DocuSign’s product adoption. The Deliverable Director will cultivate high functioning project teams comprised of DocuSign and client resources through leveraging the expertise of different resources with their team, across Professional Services and throughout DocuSign and drives a culture of continuous improvement, ongoing development and a commitment to customer success

Basic Qualifications

  • Minimum of 10 + years of experience in professional services, preferably within a SaaS model
  • At least 7 years of experience working at a technology company, preferably within a SaaS model
  • Minimum of 5 years’ experience building and maintaining capacity and financial models projecting team growth and usage
  • Experience working with cross functional teams to achieve company objectives.
  • Proven track record of driving financial results from a cross functional professional services team while maintaining high customer satisfaction
  • BS/BA degree required

Preferred Qualifications

  • Superior communication skills to create and convey customer objectives, success strategies, and customer insights for internal and external stakeholders
  • Ability to deliver Executive-C-Level QBRs and readouts of results. Executive presence
  • Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse, & occasionally, unprecedented
  • Experience working with cross functional teams to achieve company objectives
  • MBA or equivalent

About us
DocuSign® helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together! And that’s a good thing.

DocuSign is an Equal Opportunity Employer. DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the discussion and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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