Strategic Operations Manager, Special Projects

| Chicago
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Come for the mission. Stay for the experience.

Let’s keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us - even you! 

Healthcare benefits are complex, underutilized and a mystery for most users. We’re removing that complexity. Our industry-changing technology solution puts a simplified benefits experience in the hands of users, saving them time and money. 

Following an explosive 2019 (raising $30M in Series C funding, awards for Chicago’s Best Tech Startup and Chicago’s Best Place to Work, adding 50+ key team members and more), we are continuing down the path of high growth and high impact.

Your impact

Reporting directly into the VP of Product, you will own the operational challenges of our highest profile new growth verticals. You’ll drive high-impact new features that fuel exponential business growth and deliver a world-class experience to our members.

You will work with the HealthJoy leadership team to execute on complicated operational needs, including: building operational playbooks, working with demanding partners to shape MVP collaborations, launch and measure their impact, and continually grow to incorporate new business opportunities.

This role is highly cross-functional, requiring partnership with colleagues in Product, Design, Data, Marketing, and more, as well as external partners. You’ll combine strategic thinking and creativity to set clear goals, build messaging that resonates, and execute high-impact launches that elevate our brand and drive huge business growth beyond launch. This is the first position of it's kind for HealthJoy, and we are excited to get started. 

Your Experience

  • You have 2-3 years of experience at a top-tier consulting firm
  • Taking a gap year pre-MBA? This is a great option for you as well
  • You have strong analytical skills and a bias to proactive action
  • You can work hand-in-hand with a demanding customer to build something great
  • You sweat the details
  • You want to feel ownership for what you build
  • You thrive in a startup environment, working with a cross-functional team
  • You want to build something from nothing into something with enormous scale that meaningfully improves the healthcare experience

Our rewards.

Work should be meaningful and rewarding. 

HealthJoy offers a robust package of employee perks and benefits including healthcare benefits, flexible PTO plan, 401k, pre-tax commuter benefits, parental leave, and HSA contribution match. We also enjoy each other's company over wellness activities, catered Friday lunches, happy hours, volunteer events in our local community, lunch and learns, and ‘friendship time’ pairings.  

The best benefit of all? We use our own product. As an employee, you can rely on HealthJoy to feel confident about your own healthcare decisions and get the most out of your unique benefits plan.


HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • microservicesLanguages
    • ErlangLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • AWS Frameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • GainsightCMS
    • SalesforceCRM
    • InsightSquaredCRM
    • MailChimpEmail
    • SendGridEmail
    • customer.ioEmail
    • PardotLead Gen
    • ZapierLead Gen

Location

We're in River North, a fashionable neighborhood that has plenty of shops, restaurants (inexpensive to gourmet) and bars. Subway access within steps.

An Insider's view of HealthJoy

What’s the vibe like in the office?

We care deeply about our company's mission. The healthcare industry is complex, and most people won’t dive deep enough to get the most value from their benefits. HealthJoy is here to solve that and change an antiquated industry and we're all playing a role in bringing that into reality. It's exciting and motivating.

Chhay

Director of Technology

How do you collaborate with other teams in the company?

I am constantly challenged and supported by the team and that makes me better at what I do, giving our clients the best of our collective work.

Una

Implementation Manager

How has your career grown since starting at the company?

I came to HealthJoy to lead recruitment for our tech organization. As a DEI champion, I've been able to launch programs for our entire company which have become an important part of our cultural foundation.

Amanda

People Operations

What is your vision for the company?

Our vision is to be America’s best healthcare and benefits guidance platform. We want to build an app where people can come anytime to understand, treat and save on their healthcare and benefits. We want to make the whole experience as simple as possible.

Doug

President and Co-Founder

What projects are you most excited about?

Building a product that has direct impact in people’s life is something that I always wanted to do. HealthJoy has the perfect platform to accomplish that. I am also excited that the leadership team is committed to invest in great people and technology. Those are key enablers to achieve our mission.

Jaime

Software Engineer

What are HealthJoy Perks + Benefits

HealthJoy Benefits Overview

At HealthJoy, we take care of our people so they can take care of others. We offer a wide range of competitive benefits in areas including health, finance, convenience, time-off, and relocation. We work hard to foster a diverse, supportive and welcoming workplace in a casual environment. We also like to have fun!

Culture
Volunteer in local community
We participate in quarterly volunteer event from mentoring students to preparing food at a community center. What will we do next? Our employees choose the causes that matter the most to them.
Eat lunch together
Intracompany committees
Our team is passionate about diversity & inclusion, building a positive company culture, physical & mental wellness and more. Team members are empowered to take ownership and drive change.
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend
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