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Technical Consultant

| Chicago
ReviewTrackers is the rapidly-growing customer feedback platform trusted by tens of thousands of businesses around the world. ReviewTrackers software quantifies the customer experience, extracting data from customer reviews that allows brands to better understand their customers and turn them into lifelong advocates. We’re looking for a passionate, self-motivated individual to be our first Technical Consultant on the Sales team. 
As a critical member of the sales team, Technical Consultants are experts in ReviewTrackers products, data, and capabilities in a pre-sales environment. For strategic and sizable opportunities, the Solution Consultant is responsible for the solution discovery, scoping, understanding the customer business requirements, understanding the customer’s data and integration requirements along with their use-case for the data. You will work directly with customers and our sales team to deliver compelling business value focused presentations + demos, and proof-of-concepts catered toward individual customers such that the client has full confidence in ReviewTrackers’ ability to meet or exceed their needs. You are comfortable thinking creatively for solutions - with ReviewTrackers there's many ways to accomplish customer goals. This is a high-visibility, high-impact role that will report to the Director of Sales.
How you will make an impact:
  • Support the sales process as the technical and product expert to help win new business
  • Serve as a technical liaison during the handoff from sales to onboarding
  • Lead product training for the sales teams to support strong product knowledge & adoption
  • Bring together market intelligence from pre-sales interactions to support the product team’s future development roadmap
  • Help respond to RFPs and other inquiries of the sales team as necessary.
What you bring:
  • 2+ years growing experience and expertise in a SaaS sales/product environment 
  • Ability to operate independently and demonstrate leadership, responsibility and ownership within the pre-sales environment
  • A story teller with a real passion for making complex topics simple to non-technical audiences 
  • Comfortable and confident with written, presentations, and verbal communication mediums
  • Familiarity with technical topics like RESTful APIs & automating data integrations
  • Knowledgeable about enterprise sales cycles and decision-making
  • The ideal candidate ought to have exposure interacting with cross-functional teams, specifically sales and C-levels 
  • Working knowledge of basic SQL a huge plus 
  • This position may require occasional travel to client sites
What you receive: 
  • An opportunity to help shape our business, make significant contributions and accelerate your personal career growth
  • 100% company paid premiums for health(Blue Cross Blue Shield), dental, vision, life, short-term disability, and long-term disability insurance
  • Company sponsored 401k match 
  • Company stock options 
  • FSA 
  • Pre-tax transit benefits 
  • Flexible PTO policy
  • Unlimited opportunity for career growth, learning and company impact
  • Monthly lunch and learns on industry events, product releases, personal finance, buying a home, public speaking and everything in between
  • Take your coworker to lunch on us once a month 
  • Company Kindle with unlimited books of your choosing
  • Stocked kitchen with drinks and snacks
At ReviewTrackers, we foster an inclusive, dynamic, enjoyable yet challenging team environment. We value creating a team that has a diverse set of backgrounds and respect a healthy expression of diverse opinions. We encourage our team to experiment with new ideas. Come join us as we continue to change the way businesses interact with their customers. ReviewTrackers is an equal opportunity employer. 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • React NativeLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Pivotal TrackerManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • IntercomEmail
    • SendGridEmail
    • FullContactLead Gen
    • MarketoLead Gen

Location

River North neighborhood with a short walk to dozens of lunch spots and a short jaunt to the CTA Blue, Brown and Red lines and multiple bus lines.

An Insider's view of ReviewTrackers

What’s the vibe like in the office?

The office has great vibes! It’s an open space with plenty of areas to collaborate and get away from a desk. There’s always someone playing great music on the Sonos speakers, which makes the office feel like a cool coffee shop. Sometimes there are dogs here, and we all know how awesome that is!

Mary Sadanowicz

Customer Success Manager

What does your typical day look like?

My days consists of multiple tasks such as calling the leads that come in, running product demos, or following up with prospects. The most exciting part of my day is talking to people who are genuinely interested in ReviewTrackers and showing them our amazing and valuable product.

Hannah Wise

Inbound Account Executive

How does the company support your career growth?

Being a goal oriented company, when we meet our goals, we are rewarded. I started at ReviewTrackers as a Sales Development Representative and was very vocal about moving up through the sales organization. After exceeding my goals, I was promoted to the inbound team and then to an outbound account executive. I am excited to see what's next.

Andres Ramirez

Account Executive

How do you make yourself accessible to the rest of the team?

As the CEO and Founder of the company, I make it a goal to have lunch with members of the ReviewTrackers team every week. I enjoy getting to know everyone better and learn what drives them. These casual lunches make me more accessible to the rest of the team while allowing them to get to know me on a more personal level as well.

Chris Campbell

CEO

What makes someone successful on your team?

Our team is successful because we seize the day, we are scrappy, we set each other up for success, we honor our commitments, and we ask 'what if'. Living our values every single day.

Sam Bourjaily

Associate HR Manager

What are ReviewTrackers Perks + Benefits

ReviewTrackers Benefits Overview

100% company paid premiums for health, dental, vision, life, short-term disability, and long-term disability insurance
Blue Cross Blue Shield healthcare benefits available for both individuals and families
Company sponsored 401k match
Company stock options
FSA
Pre-tax transit benefits
Flexible PTO policy
Unlimited opportunity for career growth, learning and company impact
Monthly lunch and learns
Take your coworker to lunch on us once a month
Company Kindle with unlimited books of your choosing
Stocked kitchen with drinks and snacks

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
We have discounts at a number of gyms around the River North area.
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

- Free lunch with coworkers to learn and share from one another.
- Unlimited free books on Kindle for professional and personal development.
- Regularly hosted Lunch ’n Learns.

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