The QA Tester will validate communication platforms, execute testing, collaborate with teams, and ensure quality across various integrated systems, particularly in contact center environments.
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
We are seeking a full-time QA Tester with Bi-lingual fluency with both French-Canadian and English languages to support our growing portfolio of multilingual testing initiatives. This is a 100% remote opportunity, based in the US.
Reporting to the Director of Product Services, the person in this role will focus on validating a wide variety of platforms and technologies, including IVR/CVP, IVA (Voice and Chat), UCCE, WxCCE, WebEx Contact Center, ECE (Chat/Email), SMS and Email integrations, Google CCAS/CCAIP/CCA (including IVA and Agent Assist), NLU and AI-based solutions (both deterministic and generative), and Five9. You will be responsible for ensuring quality across these integrated communication systems spanning voice, chat, email, and SMS channels.
The ideal candidate will collaborate directly with engineers, solution architects, and project teams to understand complex solutions and actively participate in defect mitigation and resolution. This is a fast-paced, detail-oriented role that requires strong communication skills, technical fluency, and the ability to manage multiple projects simultaneously—both independently and within collaborative team settings.
What you will be doing:
- Execute functional, system, regression, and performance testing across platforms including:
- IVR/CVP
- IVA (Voice and Chat)
- UCCE / WxCCE / WebEx Contact Center
- ECE (Chat/Email)
- SMS and Email integrations
- Google CCAS, CCAIP, and CCA (including IVA and Agent Assist)
- NLU and AI-based testing (Deterministic and Generative)
- Five9
- Write and execute test cases to validate conversational flows and user experiences in both French-Canadian and English.
- Develop and maintain test scenarios from use cases.
- Responsible for hands-on testing specific to Contact Center, CTI, and IVR Applications using accepted industry best practices.
- Collaborate directly with engineers, solution architects, and project teams (including TTEC Digital staff, client resources, contract resources, and 3rd party vendors) to:
- Understand complex solution designs
- Troubleshoot and mitigate defects
- Ensure alignment between business requirements and technical implementation
What skills you will bring:
- Bi-lingual fluency with both French-Canadian and English languages, written and verbal, is required.
- Bachelor’s degree in computer engineering, Computer Science, Information Technology, Management Information Systems, or equivalent experience.
- Minimum 3 years’ experience in software testing/quality assurance, preferably in contact center or conversational AI environments.
- Knowledge of and hands-on experience with contact centers, CTI, and IVR applications is a must.
- Familiarity with platforms listed above is strongly preferred.
- Experience in developing and maintaining test scenarios from use cases.
- Desire experience with QA tools such as PractiTest, Jira, or similar platforms.
- Experience in the deployment and use of automated testing tools.
- Proven organizational excellence and meticulous attention to detail, ensuring high-quality deliverables in fast-paced environments.
- Ability to work independently and thrive in collaborative, cross-functional teams, managing multiple client engagements and internal priorities simultaneously.
- Strong communication and documentation skills, with the ability to translate complex technical concepts into clear, actionable insights for diverse audiences.
- Comfortable engaging with both technical and non-technical stakeholders, including clients, developers, and business leaders.
- Demonstrates an adaptable, proactive, and solution-oriented mindset, with a focus on driving client success and continuous improvement.
- Advanced proficiency in Microsoft Word and Excel; experience with Macros or automation tools is a plus.
- Quick learner with sharp analytical and problem-solving abilities, paired with effective planning and time management skills to meet deadlines and exceed expectations.
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Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, Virginia, DC, Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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Top Skills
AI
Cca
Ccaip
Cvp
Ece
Google Ccas
Iva
Ivr
Nlu
Ucce
Webex Contact Center
Wxcce
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