Quality Assurance Manager

Major Responsibilities/Activities:

• Assess the implementation of the Quality Program and provide guidance on improvements.
• Provide the Mistras personnel with guidance in the application and implementation of the Quality Assurance Program.
• Contribute to the process of writing, revising and implementation of the Mistras Quality Manual, Procedures, Forms, etc.
• Conduct Principal Level 3 activities, and/or support for specific clients or industry (i.e. Aerospace, Nuclear, DoD, etc.).
• Lead and participate in internal quality and process audits.
• Manage the Corrective and Preventive Action process and perform data analysis.
• Effectively communicate with customers, responding to inquiries regarding the Mistras Quality Program.
• Coordinate and assist with customer/external quality audits, including the completion of corrective actions and audit attendance when necessary.
• Manage with the review of contracts, purchase orders, job travelers and work instructions.
• Manage and oversee the personnel qualification and certification process, maintaining records, working with NDT Level III certifiers.
• Manage the implementation of new procedures within the company.
• Ensure changes to the Quality Assurance Program are documented by either revising the affected documents or reviewing the revised documents.

Minimum Requirements:

• Minimum of 5 years of experience managing and auditing ISO 9001 Quality Systems.
• Hold Level 3 Certifications in at least two testing methods and/or at least 4 years of direct experience in the management of quality activities.
• Must have experience with NAVSEA quality program management.
• Must hold or willing to obtain Lead Auditor Certification.
• Excellent communication and customer service skills, with the ability to interact effectively with internal stakeholders and external clients.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Ability to manage multiple priorities in a dynamic work environment and meet defined deadlines.

• Willingness and ability to travel to job sites and assigned locations, including after-hours incident response and on-call availability.
• Approximately 40% travel required, including occasional overnight and weekend stays.

Essential Physical Functions:

Ability to lift 30 pounds This job description reflects management’s assignment of essential functions; and does not prescribe or restrict the tasks that may be assigned.

Mistras Group is an Equal Opportunity Employer/Veterans/Disabled.

MISTRAS Group, Inc. is committed to equal employment opportunity. Employment decisions including initial hiring and all matters involving the terms and conditions of employment will be made without regard to any protected class under applicable law. If hired, the employment relationship is “At-Will,” which means that employment can be terminated at any time, and for any reason, at the option of either the Company or the employee.  Please direct questions about these policies to a MISTRAS Group, Inc. Human Resources representative. 

By submitting & signing , I hereby understand and agree to the terms and conditions of employment as outlined above.  I certify that the responses and information provided in this application (including any other supporting documentation such as a cover letter, resume, or transcript) are true and accurate to the best of my knowledge. I understand that misrepresenting or omitting information requested is cause for dismissal at any time, without notice. I hereby give the Company permission to contact schools, previous employers (unless otherwise indicated), references, and others disclosed in my application. 

Note to Applicants:

Smoking is prohibited in all indoor areas of the Company.  Employees may use designated smoking areas (if established) in accordance with applicable state and local law.

Rhode Island Applicants: The Company is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the state’s workers’ compensation law.

Initial (if applicable):    Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Initial (if applicable):    Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Mistras Group, Inc. is an Equal Opportunity Employer/Veterans/Disabled: