Serve as primary client contact for RCM clients, support implementations, liaise between clients and internal RCM teams, identify improvement opportunities, participate in client meetings, and maintain knowledge of RCM workflows.
RCM Client Success Lead
Spectrum Billing Solutions is an industry-leading Revenue Cycle Management (RCM) company for healthcare organizations. We are looking for an RCM Client Success Lead to join our growing team. The ideal candidate is a purpose-driven individual with the passion to help our clients achieve success. If you are looking for a rewarding position where you can work with industry experts at a company with an engaging, transparent and growth-oriented culture, this position is for you.
This is a fully remote or office/home hybrid position.
Responsibilities include:
- Serve as a primary point of contact for client communications.
- Assist with new client implementations.
- Work cohesively with internal Revenue Cycle Management (RCM) team.
- Maintain understanding of RCM functions and workflows.
- Serve as client partner and liaison while effectively collaborating with team members.
- Identify needs of clients and opportunities for improvement.
- Participate in meetings with new and existing clients.
- Attend company-wide and team-specific meetings.
Requirements
- 1-3 years of client relationship management experience.
- 1-3 years of Healthcare and/or RCM experience.
- Experience in ABA or other Behavioral Healthcare preferred.
- Bachelor’s Degree or equivalent experience.
- Excellent oral and written communication skills.
- Proficiency in Microsoft Office including Word, Excel and PowerPoint.
- Self-starter, comfortable in a deadline-oriented environment.
- Detail-oriented and takes pride in delivering quality work.
- Demonstrated skills in delivering results.
At Spectrum, you receive:
- A close-knit team of talented and skilled individuals.
- Growth opportunities within the organization.
- Competitive salary and bonus.
- Healthcare benefits including Medical, Dental and Vision.
- 401K with Employer Match.
- Flexible PTO
Spectrum Billing Solutions Niles, Illinois, USA Office
Niles, IL , United States, 60714
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