Manages client relationships for a healthcare revenue cycle management company, serving as the primary communication contact and liaison with internal RCM teams. Identifies client needs and improvement opportunities, supports prospective-client presentations, manages new client implementations, and contributes to marketing and business development strategy. Requires strong communication, organizational, relationship-management, and Microsoft Office skills.
Client Success Manager
Spectrum Billing Solutions is an industry-leading Revenue Cycle Management (RCM) company for healthcare organizations. We are looking for a RCM Client Success Manager to join our growing team. The ideal candidate is a self-motivated, tenacious and purpose-driven individual with the passion to help our clients achieve success. If you are looking for a rewarding position where you can work with industry experts at a company with an engaging, transparent and growth-oriented culture, this position is for you.
This is a remote or office/home hybrid position.
Responsibilities include:
- Foster and develop strong client relationships.
- Serve as primary point of contact for client communications.
- Work cohesively with internal Revenue Cycle Management (RCM) team.
- Maintain understanding of RCM functions and workflows.
- Serve as client partner and liaison while effectively collaborating with team members.
- Identify needs of clients and opportunities for improvement.
- Participate in presentations to prospective clients.
- Manage new client implementations.
- Attend company-wide and team-specific meetings.
- Participate in marketing and business development strategy.
Requirements:
- 3+ years of client relationship management and/or business development experience.
- Healthcare and RCM experience preferred.
- Master’s Degree or equivalent experience.
- Excellent oral and written communication skills.
- Proficiency in Microsoft Office including Word, Excel and PowerPoint.
- Self-starter, comfortable in a deadline-oriented environment.
- Detail-oriented and takes pride in delivering quality work.
- Demonstrated skills in delivering results.
At Spectrum, you receive:
- A close-knit team of talented and skilled individuals.
- Growth opportunities within the organization.
- Competitive salary and bonus.
- Healthcare benefits including Medical, Dental and Vision.
- 401K with Employer Match.
- Flexible PTO
Spectrum Billing Solutions Niles, Illinois, USA Office
Niles, IL , United States, 60714
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