RD Training & Engagement Lead

About us:

We are the world’s largest telenutrition and foodcare solution, backed by a national network of Registered Dietitians and designed to yield consistently healthier food choices, lasting behavior change and long-term results.  Foodsmart’s highly personalized, digital platform guides members through a personalized journey to eating well while saving them time and money.  Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the whole family that makes the most of ingredients at home and on the go. With national and regional retail partners across the US now accepting SNAP/EBT, Foodsmart helps bring healthier food within reach to eligible members and can also assist with SNAP enrollment.  

Founded in 2010 by CEO Jason Langheier, MD, MPH, Foodsmart has supported over 1.5 million members from over 700 health plan, employer and health system clients, and raised over $70 million in funding from leading strategic and venture investors like Advocate Aurora Health, Blue Cross Blue Shield Massachusetts, Seventure (Natixis), Mayfield and Founder Collective.

Learn more at www.foodsmart.com

About the role:

As a vital member of our Clinical Education Team, you will play a crucial role in ensuring strategic and tactical alignment with our programs, tools  and our registered dietitians, fostering collaboration and knowledge sharing within this community. The primary responsibility of this role is to deliver impactful group and 1:1 training sessions for registered dietitians, enhancing their skills and knowledge on our products and services in order to improve clinical quality and engagement. We are seeking an individual who understands how to align client expectations and business needs with clinical best practices and provider autonomy and who brings a proactive approach to developing and improving meaningful relationships with our registered dietitian community.

You will:

• Lead and conduct engaging group training sessions for registered dietitians during onboarding of new dietitians and also with longer term members of our network, ensuring a comprehensive understanding of our products and services.
• Collaborate with the Clinical Education Team to develop and refine strategies for effective group training, focusing on delivering high-quality education and fostering collaboration among registered dietitians.
• Establish and maintain strong relationships with registered dietitian thought leaders to support the sharing of expertise and experiences during training sessions.
• Be a voice on the Clinical Education Team to ensure our products and services can be delivered while streamlining the provider and patient experience. 
• Utilize key performance indicators (KPIs) to monitor the effectiveness of training sessions and proactively address any challenges or barriers.
• Work closely with Community Managers to define and execute projects that contribute to the overall success of group training initiatives.

You are:

• Proactive and act as an advocate for the professional development of registered dietitians.
• Take pride in your work, approaching each training session with enthusiasm, excitement, and a commitment to delivering exceptional education.

You have:

• Background as a Registered Dietitian (RD) is required.
• 4+ years of experience in customer success, product, or client relations, preferably within the healthcare space, where you have led training sessions and built proactive education strategies.
• Instructional design experience/experience building out training and onboarding programs preferred.
• Ability to understand and guide clinical discussions, with a focus on providing valuable training for registered dietitians.
• Experience using data to guide value discussions and to evaluate the success of programming.
• Strong written and verbal communication skills.
• Passion for healthcare.

About our benefits and perks:

Remote-First Company

10 days PTO + 11 paid holidays

Flexible & remote location 

Healthcare Coverage (Medical, Dental, Vision)

401k and bonus

Commuter benefit 

Gym reimbursement 

Foodsmart  is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.