Receptionist/Front of House Associate

Pay: $22.00/hr

Schedule: M-F 8:30am-5:30pm

The Receptionist is responsible for providing covering the reception desk, greeting visitors and general clerical office support.

Job duties

(* denotes an “essential function”)

• * Answer incoming calls, received on a multi-line phone system, in a cordial, professional and timely manner. Transfer calls to appropriate individuals.

• *Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor’s arrival when necessary.

• *Provide high level services to staff, clients and guests.

• *Communicate with manager and client on job or deadline issues.

• Handle additional projects as assigned.  Handle sensitive and/or confidential document and information.

Reception & Front Desk Operations

• Maintain visitor logs and issue temporary badges as needed.

• Notify employees of guest arrivals and manage visitor flow.

Concierge & Hospitality Services

• Provide concierge-level support including: 

• Coordinating transportation (car service, rideshare and public transit guidance).

• Making local dining, hotel and entertainment recommendations.

• Providing directions and building navigation assistance.

• Managing lost-and-found items and inquiries.

• Supporting VIP guest experiences with personalized service.

• Manage meeting room reservations and ensure rooms are set up per client specifications (A/V, catering, supplies).

• Prepare and maintain beverage stations and kitchen areas daily.

• Coordinate catering orders and maintain inventory of hospitality supplies.

• Clean and reset conference rooms post-use.

Print & Document Services

• Receive and process print requests from staff and clients.

• Operate and troubleshoot basic office equipment (printers, copiers, scanners).

• Ensure timely delivery and quality control of printed materials.

• Maintain inventory of print supplies and coordinate replenishment.

Administrative & Office Support

• Assist with onboarding and training of new hires.

• Support internal teams with ad hoc administrative tasks and special projects.

• Maintain a clean, organized, and professional front office environment.

• Provide backup support to Workflow Coordinator/Office Services teams as needed.

Job qualifications

• Minimum 2 years of experience in a receptionist, administrative, or front-of-house role, preferably in a corporate, legal, banking, or hospitality setting.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Strong interpersonal and communication skills (verbal and written).

• Ability to manage multiple tasks and prioritize effectively.

• Professional demeanor and attire required.

• Technologically adept and quick to learn new systems.

• Ability to lift up to 50 lbs. regularly.

• Strong attention to detail and problem-solving skills.

• Self-motivated with a positive, can-do attitude.

• Experience with A/V equipment setup is a plus.

• Ability to work independently and collaboratively in a team environment.