Reference Assistant - Federal Work Study

Compensation Range:

Position Summary

The Federal Work Study position is a part-time, student worker opportunity with National University.  The students will provide general support and assistance to their selected department and will work on special projects as assigned and aligned with the student’s stated interests and career goals. The Reference Student Assistant supports students, faculty, staff, and alumni by answering basic research and library questions via chat, phone, email, and text. Working under the supervision of librarians, this role is ideal for students looking to build research, communication, and customer service skills in an academic setting. 

Essential Functions:

• The Reference Assistant supports students, faculty, staff, and alumni by answering basic research and library questions via chat, phone, email, and text. Working under the supervision of librarians, this role is ideal for students looking to build research, communication, and customer service skills in an academic setting. 
• Provides real-time assistance to library users through: 
• Online chat  
• Phone inquiries 
• Email responses 
• SMS/text-based questions 
• Refer complex inquiries to librarians, following established escalation procedures. 
• Utilize the library’s catalog, databases, website, and discovery tools to guide users looking for information. 
• Maintain records of interactions using reference tracking software  
• Assist with updating and maintaining FAQs  
• Adhere to library and university privacy and confidentiality policies 
• Attend training sessions and regular check-ins with supervisor 
• Perform additional clerical duties as needed 
• Provide support to team members. 

Requirements:

• Must be a current National University student who has completed a current FAFSA.
• Ability to work up to 15 hours per week with a varied schedule.

Technical / Functional Skills:

• Exceptional verbal and written communication skills, with experience using Microsoft Office Suite.
• Excellent time management skills.
• Ability to understand and follow written and oral instructions.
• Ability to complete projects in a timely manner.
• Outstanding organizational skills.

Location: Remote, USA

#LI-DNI 

Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies.  Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family.  For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.