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We are seeking an entrepreneurial and customer-centric Region Director of Account Management to lead and grow our VIP Account Management function within the US region. You will be responsible for building and managing a team of Account Managers, each tasked with delivering white-glove service to the most valuable customers of our Main App. Your mission is to build deep, trusted client relationships in order to drive client satisfaction, retention, and revenue growth.
The ideal candidate has a growth mindset, deep client relationship expertise, and the ability to navigate diverse, multicultural teams and client bases.
Responsibilities:
Leadership & Team Development
•Build, lead, and scale a high-performing team of Account Managers focused on managing high-value customers of the Main App.
•Establish best practices, processes, and KPIs to ensure exceptional account management and client service.
•Provide coaching and mentorship to Account Managers, equipping them with the skills, strategies, and information needed to enhance client relationships.
Client Management & Business Growth
•Develop and execute regional strategies to maximize revenue per customer, retention, trading activity, and assets under management (AUM).
•Ensure white-glove service is delivered to top-tier clients through proactive engagement, market insights, and personalized support.
•Drive cross-sell and upsell opportunities, increasing product and service utilization among high-value traders.
•Establish strong referral networks to expand business through existing clients.
Regional Strategy & Market Execution
•Serve as the primary regional representative, ensuring business strategies align with market trends and customer needs.
•Develop deep market intelligence and competitive insights to identify new opportunities for expansion.
•Work closely with internal teams (Product, Legal/Compliance, Payments/Fraud, Operations) to advocate for customer needs and market-driven enhancements.
Data-Driven Performance Management
•Monitor and optimize trading volume, frequency, AUM, and various client engagement metrics.
•Analyze account performance data to identify trends, opportunities, and areas for improvement.
•Own regional business performance, setting and achieving ambitious KPIs.
Requirements
- 8+ years of experience in account management, sales, or relationship management, preferably in crypto, sports betting/iGaming, trading, fintech, or financial services.
- Proven experience building and leading high-performing teams, with a strong ability to hire, coach, and develop talent.
- Exceptional customer relationship management skills, with a track record of managing high-net-worth clients.
- Strong analytical mindset, leveraging data to drive strategy and performance improvements.
- Multicultural awareness and regional expertise—language skills and cultural sensitivity will be critical based on the assigned territory.
- Entrepreneurial mindset with a bias for action, problem-solving ability, and adaptability in a fast-paced environment.
- Deep understanding of crypto trading, market dynamics, and retail trading behaviors is preferred but not required.
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
