Regional Account Manager

What will be my duties and responsibilities in this job?

• Responsible for driving performance for assigned programs for the assigned client through fostering and maintaining relationships with various levels of leadership.  

• Conduct program training at corporate, division, region, district level or site location.  Conduct train-the-trainer programs for client staff.  

• Circulate performance and compliance reports to ensure all related goals are being achieved.  

• Consult with client management to establish and ultimately execute plans for achieving or exceeding program goals.  

• Develop and enhance Assurant’s relationship with our client at management at various levels in the field to include, regional, district, and store level.

• Communicate program results and plans for marketing efforts to client and Assurant management.  

• Summarize activities for ROI purposes and be able to track the performance related to those activities.  

• Serve as the primary contact between Assurant and client, as it relates to the assigned areas.

• Assist in the execution of promotions and contests for associated programs.

• Ensure travel budget adherence and control expenses.

• Conduct competitive analysis regularly and prepare reports on the competitive environment, occasionally mystery shopping across related business segments.

• Identify and assist in resolution of customer and client service quality process issues with the assigned Assurant Account Executive to ensure a positive root cause resolution.  

What are the requirements needed for this position?

• Bachelor’s Degree or equivalent work experience.

• 3 + years in Retail or other client-facing environment. 5+ years of direct Retail experience or supporting Retail clients and/or 5+ years of Wireless experience preferred.

• Strong communication skills, especially by telephone and e-mail. 

• Ability to engage leadership and communicate effectively, even under stress. 

• Proficient user of Microsoft Office programs.

• Strong analytical skills—able to analyze program results, create a plan for improving sales results, and execute the plan. 

• Strong presentation and public-speaking skills. 

• Advanced knowledge of sales and training techniques; client service; account development; multimedia presentation; graphics; and marketing standards. 

• Ability to work in a fast-paced environment meeting tight deadlines while multitasking. 

• Ability to influence internal and external clients by positioning client specific value propositions as it relates to increasing sales or making program changes.

• Works under minimal supervision.  Some latitude for unreviewed action.  Uses originality and evaluation in the accomplishment of assigned tasks.

• Ability to travel up to 75%.

• This is a remote position. Ideal candidate will be based in Tennessee.

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