Direct regional operations for ophthalmic, optometric, and surgery center locations. Drive strategic growth, manage P&L and KPIs, supervise regional managers, improve patient engagement, optimize provider scheduling, support provider recruitment, reduce staff turnover, and collaborate with internal teams on technology and operational initiatives.
Description
About Us
Eye Health America (EHA) is a leading, integrated eye care group providing the best, patient-focused eyecare in the Southeast. With exceptional talent and innovation, we will grow as the preferred healthcare partner.
Position Summary
The Regional Director of Operations is tasked with directing and supporting our integrated network of ophthalmic, optometric, and surgery center locations within a specific geographic area. This role is critical in driving strategic growth, enhancing patient care, optimizing financial performance, and fostering a positive employee culture aligned with EHA’s mission and values.
Essential Functions and Responsibilities
- Develop and execute strategic growth strategies within the defined market service area (MSA).
- Evaluate and manage performance metrics and KPIs to drive continuous improvement.
- Conduct thorough P&L analysis, management, and initiatives for improvement.
- Supervise Regional Business Manager, Regional Clinic Manager, and Regional Patient Education Manager.
- Cultivate strong relationships with providers to enhance collaboration and service delivery.
- Streamline patient communication strategies to improve engagement and satisfaction.
- Optimize provider schedules and templates to enhance operational efficiency.
- Collaborate effectively with internal EHA support functions and departments.
- Manage internal provider relationships to ensure alignment with organizational objectives.
- Support the deployment of organizational technology initiatives.
- Effectively communicate with and support internal departments to promote synergy.
- Foster a positive work environment and culture conducive to employee well-being and success.
- Analyze department-level monthly scorecards to drive performance improvements.
- Support HR’s provider recruitment activities to address staffing needs.
- Implement initiatives to decrease staff turnover and increase employee engagement.
Requirements
- Bachelor’s degree in relevant field or equivalent combination of education and experience.
- Minimum of 5 years of healthcare administration experience.
- Ability to travel between office locations as needed.
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