Oversee operations for a multi-property region to maximize profitability, ensure guest satisfaction, enforce franchise and corporate standards, coach hotel leadership, manage revenue/pricing and cost controls, perform audits/visit recaps, and drive sales and marketing initiatives.
Tharaldson Hospitality Management is seeking a Regional Director of Operations for the DMV/East Coast Area. The role of the Regional Director is to examine, analyze, and evaluate the operations of assigned hotels to ensure maximum profitability, outstanding customer experience, and adherence to company and franchise standards and policies. The ideal candidate possesses strong verbal and written communication skills, is detail-oriented, and has had success leading a team to top-level performance.
Tharaldson provides a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality. Tharaldson has 89 hotels nationwide and will be adding to our hotel portfolio in the next 3 years, providing growth opportunities for our team members!
What We Offer:
- Career advancement opportunities
- Employee discounts
- Competitive pay
- Daily Pay Option
- Flexible work schedule
- Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
- Paid Vacation
- Bonus Program
Essential Functions of the Regional Director:
- Visits each hotel in the region minimally 1x/month
- Guides and directs management in the development, production, and promotion, and financial aspects of the organization's products and services.
- Answer complaints and resolves problems
- Authorizes expenditures and monitors cost controls and labor
- Implements programs that meet corporate goals and objectives
- Performs various investigations and/or audits as needed or as recommended by a supervisor or by Corporate personnel
- Monitors in-house guest balances and AR aging to ensure no uncollectable debt
- Directly involved with Revenue Management, pricing and Sales and Marketing of the hotels
- Evaluates the results of overall operations regularly and systematically and reports these results to the Regional Vice President via written visit recaps
- Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood
- Conducts area meetings semi-annually
- Adheres to all franchise procedures and regulations to assures each hotel adheres to standard operating procedures
- Other duties as assigned.
Job Requirements:
- Minimum 5 years select service/extended stay hotel General Manager experience with multiple brands
- Minimum of a Bachelor's Degree
- Identify and resolve problems in a timely manner
- Strong conflict management skills
- Speak clearly and persuasively in positive or negative situations
- Demonstrate group presentation skills, participate in meetings
- Build morale and group commitments to goals and objectives
- Ability to multi-task, tracking completion dates to ensure timeliness
- Strong sense of urgency
- Writes clearly and informatively
- Ability to read, analyze, and interpret complex documents including financial reports and legal documents
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, etc.
- Ability to define problems collect data establish facts, and draw valid conclusions
- Efficient computer skills
- Ability to connect with hourly team members during property visits to ensure training and tools are being provided to ensure the hotels’ success
- Must be available, weekends, nights, and holidays
- Must have valid Driver's License
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