Regional Relationship Manager

CompanyFederal Reserve Bank of Chicago

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH®, and Check Services. We are currently leading a strategic effort to transform FRFS to a national, enterprise-focused organization. Over time, FRFS will offer an increasingly integrated set of Federal Reserve payment services, incorporating the FedNowSM Service upon its market entry. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, we will seek to provide a more robust and unified customer experience across our financial service offerings, and we will create new career growth opportunities for FRFS staff.
A Relationship Manager maintains and develops relationships supporting a portfolio of financial institutions utilizing Federal Reserve Financial Services (FRFS) solutions. This relationship manager will have a customer-oriented mindset. This includes analyzing customer needs and matching those customer needs with available FRFS services. The level of work required is considered intermediate and staff must be able to work remotely under minimal supervision. This job does not have any direct reports.

Your Responsibilities

• Develops consultative relationships with new and existing customers to increase the potential for expanded business and customer retention

• Uses independent service knowledge to explain products and services to customers and coordinates internally the successful completion of required paperwork, pricing, logistical set up tasks, etc.

• Documents day-to-day activity and utilizes reporting capabilities in Salesforce to properly serve the customer’s needs

• Accountable for Federal Reserve Financial Services revenue and strategic goal achievement

• Provides customer perspective for new products, quality improvements or customized business solutions to internal stakeholders

• Prepares and presents cost/benefit proposals to customers

• Consults with customers on merger, acquisition and de novo activities

• Conducts presentations related to FRFS products and services internally and at industry conferences

• Customer-oriented mindset, focused on building and preserving relationships

Your Background

• Bachelor's degree or equivalent experience

• Two or more years of relevant experience preferred

• Experience with SalesForce or equivalent CRM tool required

• Advanced knowledge and proven expertise of financial institution operational practices, and strong commercial acumen

• Strong problem-solving skills

• Excellent organizational and time management skills

• Demonstrates strong written and verbal communication skills Additional requirement

• Ability to travel up to 50%

• Valid driver's license

What we Offer

• Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym and subsidized cafeteria

• A learning environment with opportunities to gain new skills and grow your career

Other Requirements

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take approximately two months to be completed. The screening covers areas such as education/employment verification, criminal history, credit history, and reaches out to your references and people that know you well.
• As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank’s ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary.

The expected starting salary range for this position is between $102,800 and $121,600 annually in addition to annual performance-based discretionary bonuses. Final salary and offer will be determined based on the applicant’s relevant experience, skills, internal equity, and alignment with geographic and other market data.

Always verify and apply to jobs on Federal Reserve System Careers or through verified Federal Reserve Bank social media channels.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status.

Full Time / Part TimeFull time

Regular / TemporaryRegular

Job Exempt (Yes / No)Yes

Job CategoryCustomer Experience Family Group

Work ShiftFirst (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

Privacy Notice