Lead regional property operations to execute strategy, drive NOI, integrate acquisitions, and optimize sales/leasing. Coach community managers, ensure compliance with Fair Housing and company standards, oversee budgets, capital projects, vendor management, and resident/employee experience to achieve performance goals.
Strategic Leadership & Operational Execution
- Translate Havenpark's strategic vision into actionable plans, driving performance to meet and exceed ambitious goals.
- Master the data—analyze performance reports, identify key trends, and develop targeted strategies for continuous improvement and growth.
- Champion the Havenpark operating model, seamlessly integrating newly acquired communities through the successful execution of 100-day plans.
- Own the financial health of your portfolio, maintaining positive NOI through diligent oversight of community P&Ls, annual budgets, and capital projects.
- Lead the charge in sales and leasing, understanding pipeline metrics and implementing initiatives to drive consistent, positive results.
- Ensure every community reflects our commitment to excellence by overseeing curb appeal, vendor management, and rehabilitation projects to the highest standards.
Team Leadership & Development
- Inspire, coach, and develop your direct reports—On-Site Community Managers and Sales & Leasing personnel—to reach their full potential.
- Foster a culture of clear communication, high expectations, and unwavering support through regular 1:1s, staff meetings, and strategic guidance.
- Serve as the vital link between our Home Office and community teams, facilitating collaboration and ensuring a free flow of information and feedback.
- Build a high-performing team by effectively evaluating talent and making strategic staffing decisions that elevate our operations.
Resident & Employee Experience
- Be the champion of a customer-centric culture, creating an environment where both residents and employees feel valued and heard.
- Proactively address resident needs, ensuring concerns are resolved with speed and empathy.
- Promote and support employee engagement initiatives that build a strong, unified team dedicated to our mission.
Culture & Compliance
- Lead by example, embodying and reinforcing Havenpark’s core values in every decision and interaction.
- Ensure unwavering compliance with all work processes, Fair Housing regulations, and company policies, maintaining the highest standards of integrity and professionalism.
What You Bring to the Table:
- Leadership Expertise: A minimum of 5 years in a supervisory role, with at least 2 years as a Regional or District Manager.
- Industry Insight: Proven experience in property management is essential; a background in manufactured housing communities or multifamily assets is highly valued.
- Financial Acumen: A demonstrated track record of driving revenue growth, controlling expenses, and managing P&L statements and budgets.
- Communication Mastery: Exceptional written and oral communication skills, with the ability to inspire teams and collaborate effectively with stakeholders at all levels.
- Results-Oriented Mindset: A history of delivering outstanding results, both individually and through the teams you lead.
- Resilience & Adaptability: The ability to innovate, solve complex problems, and bounce back quickly from setbacks, turning challenges into opportunities.
- A Passion for People: A natural talent for coaching, motivating, and developing others to achieve their best.
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