Remote Customer Experience Associate I

                             Remote - Call Center Customer Service Representative
                                              Medicaid Member Support – Tier 1
                                                        For The State of Iowa
                                    Must Reside in the State of Iowa to be Eligible
                            

$18.00/ Hourly
Paid Training 
Start Date January 25th, 2027

Equipment Provided at Des Moines, IA office 

Full-time Position with Full Benefits

 Training 
Monday-Friday 8:00 am-5:00 pm 3-4 weeks

Shifts:
Monday - Friday 8:00 AM to 5:00 PM

Join the Conduent Customer Service Team

Come join us and grow with a team of people who will challenge, support, and inspire you to be your best!

Working for You

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients and the communities we serve.

• $18.00 per hour, paid bi-weekly
• Paid training
• Equipment provided
• Full-time schedule, 40 hours per week
• Career growth opportunities
• PerkSpot employee discount program
• Comprehensive benefits options

From day one, our paid training program will provide you with the knowledge and skills needed to succeed in your role. We also offer a comprehensive benefits package designed to support your personal and professional well-being.

About the Role

As a Customer Service Representative supporting the Iowa Medicaid Program, you will serve as an initial point of contact for potential and existing program recipients and affiliates.

In this role, you will:

• Provide one-on-one telephone assistance to applicants, beneficiaries, and enrollees.
• Accurately document enrollment requests and status changes.
• Enter application and enrollment information into a web-based system for customers applying for the program by telephone.
• Maintain knowledge of Iowa Family Care rules, guidelines, and related program policies.
• Provide clear, complete, accurate, and objective information based on program requirements.
• Deliver professional and empathetic customer service while helping individuals navigate program information.

Requirements

• High school diploma or GED.
• Basic understanding of a call center or customer service environment and quality monitoring processes.
• Strong problem-solving and analytical skills.
• Ability to achieve results through knowledge, empathy, and commitment.
• Ability to work effectively with people from diverse backgrounds.
• Ability to successfully complete the required background process.

Equipment

Equipment is provided. Candidates must be able to pick up their equipment from our Des Moines, Iowa office on their scheduled start date.
 

What Makes You Successful in This Role

Successful candidates will demonstrate:

• Excellent customer service and telephone etiquette.
• Strong typing, grammar, and communication skills.
• Ability to confidently navigate computer systems and web-based applications.
• Ability to understand, interpret, and apply program policies.
• Strong problem-solving skills and willingness to incorporate ongoing feedback.
• Empathy, professionalism, and a commitment to providing quality service.
• Ability to work effectively with individuals from diverse backgrounds.
• Ability to consistently adhere to assigned break and lunch schedules.
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and coworkers.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $18.00 per hour.    

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.