Respond to customer emails, resolve issues, process requests, and document interactions in a ticketing system. Work independently to meet response time and quality goals and collaborate with teams on complex cases.
A Remote Email Support Specialist answers customer service emails, resolves issues, and provides written support quickly and professionally.
Job Description
You’ll monitor and reply to customer emails, provide accurate answers, process requests, and document interactions in a ticketing system. You’ll work independently to meet response time and quality goals and collaborate with teams to resolve complex issues.
Qualifications
- High school diploma or equivalent
- Excellent written communication
- Customer support experience preferred
- Comfortable learning support software (Zendesk, Freshdesk, Help Scout)
- Ability to work unsupervised in a remote environment
Benefits
- Fully remote
- Competitive PTO + paid holidays
- Health/dental/vision options
- Flexible scheduling
Top Skills
Zendesk,Freshdesk,Help Scout
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What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
