Remote Program Analytics Lead (VA ESOM)

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.                                                

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring an experienced Senior Program Analytics Lead to support the Department of Veterans Affairs (VA), Office of Information and Technology (OIT) under the Endpoint Support and Operations Monitoring (ESOM) contract. OIT is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, serving over 340,000 VA employees and contractors across more than 100 CONUS and OCONUS locations.

As a Senior Program Analytics Lead, you will lead a team applying advanced analytics, consulting, and strategic planning to high-visibility initiatives supporting the VA OIT Enterprise Monitoring and Event Management program.  

Responsibilities:

• Lead analytics and consulting efforts for high-visibility, client initiatives. 
• Gather, compile, analyze, and interpret large and complex datasets to support data-driven decision making.
• Develop performance metrics, dashboards, and executive-level reporting (SharePoint, ServiceNow, Power BI).
• Work with program leadership to define success measures and improve delivery outcomes.
• Facilitate stakeholder sessions, including data reviews and process mapping.
• Manage junior team members in delivering analytical outputs and technical recommendations.  
• Oversee analytical initiatives to ensure alignment with objectives, timelines, and delivery milestones.

Location: This position can be performed in a remote working environment and will be supporting Eastern Time working hours.

• Bachelor’s degree in CS, IT, math or an additional 8+ years of relevant experience (13+ years total) in lieu of the degree requirement.
• 5+ years of experience in analytics-driven roles involving program analysis, business process mapping, organizational design, or strategy.
• Experience leading small teams delivering data analysis and technical recommendations to client leadership.
• Data SME experience, including:
• Analyzing large, existing datasets
• Translating data into dashboards and decision-ready reports
• Experience translating business and technical requirements into usable analytical outputs.  
• Background in management consulting, strategy, and change management.
• Experience facilitating stakeholder working sessions and working under short deadlines. 
• Proficient with Microsoft Office, including Word, PowerPoint, Visio and Excel (pivot tables and advanced reporting).
• Excellent written and verbal communication skills; ability to multitask and work independently in a fast-paced environment. 

Preferred Qualifications:

• Experience creating reports and dashboards in ServiceNow.
• ·Experience supporting federal IT environments, preferably within VA Office of Information and Technology.
• Experience with large scale IT environments. 
• Experience with Enterprise Monitoring or Event Management. 

Clearance requirement:

• US Citizen or Green card holder
• Willing and able to get a Public Trust Suitability clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. 

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email [email protected] and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected].  

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