Provide escalated remote and onsite IT support across multiple client environments: troubleshoot OS, server, network, firewall, Microsoft 365/Intune/Azure issues; administer Windows Server and Hyper-V; deploy and maintain Datto and SonicWall solutions; mentor Level I technicians; document work in Autotask and maintain client documentation.
If you are looking for a position where you support the same users, the same systems, and the same environment every day, this is not the role for you.
FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is enthusiastic about IT infrastructure management for small- to mid-sized businesses.
As we continue to expand our services, we are eager to find a Technical Support Engineer II (Systems Analyst) who embodies our core values:
- Teamwork: We achieve our goals collaboratively.
- Growth Mindset: We are focused on continuous improvement for our team members and our clients.
- Integrity: We operate with transparency and prioritize the needs of our clients.
- Ownership: We take responsibility for our work and ensure commitments are fulfilled
Why MSP Experience Matters
MSP experience is strongly preferred. Unlike internal IT roles that support a single organization with one technology stack and familiar users, MSP technicians manage multiple client environments with varying technology stacks, priorities, and service expectations all in a single day. Success in this role requires the ability to pivot and adapt to different client environments quickly, requires strong troubleshooting, communication, documentation, and accountability. If you have prior MSP experience and enjoy a challenging environment, continuous learning, and solving diverse technical challenges, we'd love to hear from you.
What You Will Do
Client Support & Troubleshooting
- Resolve escalated support requests and complex technical issues.
- Handle break/fix issues, application installations, and user-level configuration changes.
- Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems.
- Provide remote and onsite support for client environments.
Infrastructure & Systems Administration
- Configure and support Windows Server 2016, 2019, and 2022 environments.
- Assist with Hyper-V host setup, server administration, networking, and security tasks.
- Troubleshoot and deploy SonicWall firewalls.
- Manage networking switches and access points. (Datto Experience PLUS!)
- Support Microsoft 365, Intune, Azure, Datto BCDR, SaaS Backup, and other modern technologies implemented across client environments.
Team Collaboration & Mentorship
- Provide guidance and mentorship to Level I technicians.
- Collaborate with the technical team to deliver exceptional service to clients.
- Escalate tickets appropriately and contribute to shared technical knowledge.
Documentation & Process
- Use Autotask ticketing system to document, monitor, update, and escalate tickets accurately and on time.
- Maintain and update the documentation platform so procedures, configurations, and client details remain current.
- Ensure clients receive clear, professional communication throughout the support process.
Requirements🎓 Experience & Qualifications
- CompTIA A+ and/or Network+ required. If not currently held, it must be obtained within 6 months of employment.
- MD‑102 preferred
- Strong knowledge of Windows 10/11 and macOS
- Strong knowledge of Windows Server 2016, 2019, and 2022
- Working knowledge of SonicWall firewalls, Datto Networking, and core networking concepts
- Working knowledge of on-premise SharePoint administration
- Working knowledge Microsoft 365 Office Suite and cloud services including Intune
- Experience with Azure and/or AWS is a plus
- Experience with Datto BCDR and/or SaaS Backup is a plus
- Experience with VOIP telephony including Microsoft Teams is a plus
- Exceptional written and verbal communication
- Ability to work independently and collaboratively
- Strong time‑management and organizational skills
- Ability to lift and transport equipment
Benefits
At FusionTek, we truly believe our people are our most valuable asset. That’s why we’re proud to offer:
- 💰 Competitive salary: $30 - $35/hour
- 🎯 Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics.
- 🏥 Comprehensive coverage: Medical, Dental, and Vision coverage
- 📈 401(k) plan with 4% company matching and immediate vesting
- 🌴 Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility
- 📚 Educational reimbursement for certification tests and access to company-supplied training resources. Receive a salary increase after successfully completing approved certifications
- 📱 Monthly cell phone stipend to support your connectivity needs
- 🤝 Team culture: Fun events and opportunities to connect with colleagues
Similar Jobs
Artificial Intelligence • Enterprise Web • Software • Design • Generative AI
Designs and owns Webflow’s foundational cloud and source-control infrastructure, including multi-account landing zones, networking, DNS, PKI, secrets, Infrastructure as Code, GitHub delivery pipelines, self-service hosting patterns, policy guardrails, observability, cost controls, and security baselines. Partners with SRE, security, and developer productivity teams to improve reliability, scalability, adoption, and performance while managing cloud vendors and tooling relationships.
Top Skills:
AnsibleAWSAzureDatadogDnsFinopsGCPGithub ActionsGrafanaPkiPrometheusPulumiTerraformVpc
Financial Services
Designs, develops, tests, and delivers secure reusable frameworks, SDKs, and developer tools for enterprise engineering teams. Builds AI-native components with agent interfaces, CLIs, and documentation; implements security, resiliency, and observability by default. Analyzes adoption and health data to improve components, contributes to engineering communities, and supports team onboarding. Requires advanced Java, JavaScript, or Python skills, enterprise software development experience, SDLC and agile knowledge, and familiarity with cloud, AI, or machine learning.
Top Skills:
Artificial IntelligenceCi/CdClisCloud-NativeInfrastructure As CodeJavaJavaScriptLogsMachine LearningMetricsObservabilityPythonSdksTraces
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handles inbound calls and warm leads, consults customers on insurance needs, recommends appropriate coverages, and converts prospects into policyholders. The role includes paid Property and Casualty licensing and sales training, customer communication, brand representation, and working a schedule of four weekdays plus one weekend day. Employees work remotely using company-provided equipment and must maintain a dedicated workspace with wired high-speed internet.
Top Skills:
Cable/Fiber/Dsl High-Speed InternetPc
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
