Renewal Operations Manager

What you can expect
You will own renewals forecasting, operational governance, and strategic planning that drive predictable retention outcomes. By partnering with Finance, Sales, and Customer Success, you will standardize processes and build confidence in renewal execution. This role offers the opportunity to shape how retention performance is measured and acted upon at scale.

About the Team
We build the operating system for post-sales customer lifecycle across retention, expansion, and value realization. Our team translates business priorities into repeatable processes and trusted insights through cross-functional partnership. We ensure data, tooling, and governance enable consistent decisions as the organization scales.

Responsibilities

• Owning renewals forecasting methodology, reporting cadence, and accuracy improvements in partnership with FP&A and Revenue leadership
• Designing and maintaining forecast models that surface churn risk, contraction trends, and pipeline gaps for executive visibility
• Establishing governance for renewal processes including account ownership, timing alignment, and deal hygiene across segments
• Building dashboards that incorporate health signals and leading indicators to improve forecast confidence and risk management
• Driving automation and process improvements to reduce manual effort and enable scalable renewals operations

What we’re looking for

• Demonstrate 7+ years in Renewals Operations, Sales Operations, Revenue Operations, or Go-ToMarket Strategy roles
• Own forecasting, reporting, and planning for renewals or retention motions with proven results
• Build forecasts, dashboards, and executive reporting using analytical and data interpretation skills
• Use Salesforce and data analysis tools at an advanced level
• Translate complex data into clear insights and actionable recommendations
• Support enterprise or global renewals organizations with experience in churn and retention analytics
• Apply BI tools such as Tableau or Looker and partner with data science teams in SaaS environments

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.