Manage and track subscription renewals, maintain renewal data in Salesforce, analyze churn and usage, support forecasting and revenue recognition, identify upsell opportunities, audit data accuracy, improve renewal processes, and prepare executive reporting to maximize retention and recurring revenue.
Description
We are seeking a detail-oriented and analytical SaaS Renewals Analyst to support the administration and execution of customer subscription renewals across our customer base. This role is responsible for ensuring renewal data accuracy, improving forecast visibility, leveraging pricing metrics to guide new/upsell/expansion pricing proposals, and partnering cross-functionally with Sales, Customer Success, Finance, and Deal Desk teams to maximize retention and recurring revenue growth.
The ideal candidate is highly organized, data-driven, and comfortable working in a fast-paced SaaS environment with recurring revenue metrics and renewal operations.
Key Responsibilities
- Manage and track upcoming subscription renewals to ensure timely execution and accurate forecasting.
- Maintain renewal opportunity data within Salesforce including but not limited to Close dates, Renewal ARR, Expansion/New ARR, Opportunity stages, Contract terms, Quote values.
- Analyze renewal trends, churn risk, and customer usage data to support retention strategies.
- Partner with Sales and Customer Success teams to drive on-time renewals and identify upsell opportunities.
- Support forecasting processes for renewals, retention, churn, and expansion revenue.
- Ensure renewal opportunities are aligned with company booking and revenue recognition policies.
- Identify process improvement opportunities within renewal operations and implement scalable solutions.
- Assist leadership with board-level or executive reporting related to renewals and retention metrics.
- Perform data audits to ensure Salesforce and subscription system accuracy.
- Bachelor’s degree in Business, Finance, Economics, Analytics, or related field preferred.
- 2–5 years of experience in SaaS operations, renewals, revenue operations, sales operations, customer success operations, or finance.
- Strong understanding of SaaS business models and recurring revenue metrics including, ARR, Gross Retention, Net Retention, and churn
- Advanced proficiency in Microsoft Excel.
- Experience with Salesforce.
- Experience with subscription management or CPQ platforms is a plus.
- Strong analytical and problem-solving skills with high attention to detail.
- Excellent communication and cross-functional collaboration abilities.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
Preferred Skills
- Experience with SaaS forecasting and pipeline management.
- Knowledge of SaaS contracts, renewals processes, and pricing structures.
- Experience supporting enterprise or strategic account renewals.
- Spanish - very nice to have
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