Renewals Programs Senior Manager

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Job Category

Operations

Job Details

About Salesforce

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Applications for this position will be accepted on an ongoing basis.

Salesforce is looking for a highly motivated Renewals Programs Senior Manager to structure, lead, deliver, and analyze sales programs in support of the Customer Success Group’s (CSG) Renewals Organization, focused on delivering revenue for our Renewals Plan products (Premier & Signature). The Renewals Programs Senior Manager is responsible for all aspects of a program from creation, prioritization, execution, partner management, program performance reviews, organizational change, and review of program success. The role will require business analysis and Salesforce reporting work, as well as the ability to partner and collaborate with team members throughout Salesforce to drive our sales strategy forward.
This role will use data to evaluate business scenarios, plan efficiency initiatives, design processes, and deliver insights. Deliverables include sales strategy, identifying focus areas, sales program proposals, custom performance analysis, process documentation, reporting, and dashboards to presentation-ready content for senior Salesforce leadership.

This is an individual contributor position.
Responsibilities:

• Partner with the Renewals Leaders to drive Renewals Plan Programs pipeline and ACV

• Partner with OU Sales Programs Managers to scale Renewals Plan Programs direct to OUs

• Identify and recommend areas of strategic focus for the global sales teams

• Propose, create, prioritize, execute, and report on the success of sales programs

• Lead multiple complex and strategic projects to support revenue growth

• Partner with the business to align on goals, challenges, and data needed to support the strategy and proactively make recommendations

• Provide management with scope, timeline, requirements, benefits, and return on investment for each project

• Communicate risk clearly and take the lead in developing resolution strategies

• Represent the Renewals Programs team on broader cross-functional projects involving other parts of the business as needed

Experience:

• 5 -7+ years of relevant experience, ideally in Sales Strategy, Business Operations, Strategic Planning, Strategic Finance, Consulting, or related fields

• Proven success in sales strategy or business operations related to business metrics, operations, and revenue growth

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Skills:

• Ability to structure and transition complex problems to solutions

• Outstanding problem solving skills: consistent track record to ask questions, structure sophisticated problems, develop solutions and recommendations

• Building and delivering presentations to senior executives and translating data insights into concise and insightful executive summaries and presentations

• Confident communicator with attention to detail, oral, written, and presentation skills

• Ability to see the big picture, innovate, and adapt to change

• Knowledge of Salesforce products desired or experience with comparable enterprise business technology tools

• Get it-done attitude with a strong sense of team spirit

• Self-starter motivated to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment

Note: This is an office-flexible role, and the expectation is to be in-office a minimum of three (3) days per week.

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $143,400 - $216,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $172,200 - $236,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.