Results Management Industrial Engineer

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Schedule: REMOTE Monday-Friday 8A-5P in time zone of residence

Position Summary
We are seeking a highly skilled and motivated Industrial Engineer, to join our team. Accountable for establishing and maintaining labor standards through time studies, work sampling and predetermined time standard methods (MOST). Additionally, lead and facilitate process improvement efforts that enhance productivity and labor utilization, while improving the overall customer experience.  Develop and maintain standard operating procedures and operational best practices. This role requires staying informed of clinical process updates and defining in-depth reporting logic specifications.
 

Primary Job Duties & Responsibilities:

• Develop, update, analyze, and document all labor standards and associated workflows
• Collaborate with subject matter experts to produce Standard Operating Procedures aligned with time standards
• Perform time studies and work sampling using Method-Time Measurement (MTM) systems
• Draft and document standard operating procedures (SOP’s) for each job and tasks
• Leverage Lean Six Sigma tools and methodologies (Value Stream Mapping, DMAIC…) to lead and facilitate continuous improvement initiatives
• Maintain a working knowledge of Industrial Engineering software platforms
• Provide analysis that leads to improve process efficiency, quality and customer satisfaction
• Stay informed of clinical process updates to ensure accurate and relevant reporting.

Required Skills

• Ability to build labor standards using predetermined motion time study techniques such as MOST
• Strong analytical skills - able to retrieve, transform, analyze, and visualize data effectively with a high-degree of detail-orientation
  • Data acquisition through SQL or Business Intelligence Tools – able to access reports and build/manipulate queries.
  • Data transformation with MS Excel – create complex spreadsheets using advanced formulas
  • MS PowerPoint – ability to create professional presentations.
• Strong statistical skills (Minitab or similar statistical software is a plus)
• Excellent oral and written communication skills – ability to describe technical information to unfamiliar audiences simply and clearly.
• Ability to be collaborative and work with and through cross functional teams
• Ability to stay highly organized and on-task in a fast-paced environment
• Lean and/or Six Sigma certification required
• Ability to travel independently and conduct on-site observations, time studies, and analyses as needed (travel required: up to 50 %)

Preferred Qualifications

• Experience within Utilization Management and/or Case Management clinical operations.

Education

• Bachelor’s Degree in Industrial Engineering, or equivalent

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.